You can re-open the closed periods any time by clearing the closing date. Then, you should be able to make changes to class as needed.
Once you've made your necessary changes, you can once again close out the year to close your books to prevent unwanted changes. This locks your books so no one can edit your accounting data before the closing date.
A client created the check deposit via "Add funds to this deposit" screen in QBO for correct payment amount of $5100 (check no. 1002) dated 5/15/20 (closed period) that was supposed to be payment for invoice #1234. The emphasis is that this happens to be in a closed period.
a) I verified and check no.1002 has cleared back in 5/15/20 (closed period) for $5100.
b) also noticed a JE was posted in a closed period to record this $5100 check that (debits bank and credits services income) due to missing check at the time which client didn't record in first place since check found on 9/21/21. Doesn't this create a problem because it duplicates revenue/services, at least for the original invoice amount of $5000 and payment for $5000 matched against the invoice, aside from the $5100 check payment recorded via journal entry which is correct amount that cleared?
c) Invoice #1234 dated on 6/10/20 (closed period) was for incorrect due amount of $5000 and therefore received for incorrect payment on date of 3/1/21 (closed period) which are also uncleared transactions.
d) Since revenue (or services income I believe) is increased by the invoice from prior year 2020, then wouldn't adding the deposit as recorded by client in "Add funds to this deposit window" duplicate the revenue and/or services income again?
e) This concludes that clients customer has overpaid since check for $5100 - $5000 = $100 in refund owed to the customer.
f) I attempted to create a credit on customers account via bank deposit in "Add funds to this deposit" screen. (1st line item received from customer name, account has been changed from Services to Accounts Receivable, and Amount for $5100 and (2nd line item selected Account: Services and negative amount for -$5000) which I figured creates the $100 owed to customer. Instead, I am now seeing a credit of $5100.
g) Problem is I saved and closed the changes made, despite the alert I also got for it being in a closed period.
h) Even if changing those amounts to come up with the $100 credit doesn't allow since QBO alerts that "you must specify a transaction amount that is 0 or greater. Is this because I am making changes in a closed period? Do these changes also affect my reconciliation for May 2020 when the check cleared? Please let me know if there are specific actions needed to correct these changes saved in closed period? Thanks.
As an update here are changes I went back and made for the closed year I suppose did not change anything:
1) I updated bank deposit in the "Add funds to this deposit" window which client originally recorded recently on 9/3/21. This shows only 1 line item received from (customer name), account (services income) and amount for $5100 instead of those 2 line items mentioned earlier.
2) adjusting journal entry was recorded on 5/15/20, which was used in the closed period for the reconciled report as debit to bank and credit to services income
3) Looking at these, it double counts the services income. Therefore, should we leave the journal entry that was reconciled in the prior year and delete the deposit check payment of $5100 recorded earlier by client?
4) Also, the invoice #1234 for incorrect amount due for $5000 was matched against incorrect payment amount of $5000 during the closed period. Plus, we still need to account for the credit which customer overpaid by $100 (due to the $5100 customer check payment on 5/15/20 minus $5000 incorrect invoice amount) which should have been matched against the invoice, thus creating that credit. However it was recorded via journal entry as a debit to bank and credit to services income.
5) This leads to my next question whether there a correct way of recording the refund receipt owed to customer for $100 without affecting the closed period? Thanks for any input.
I appreciate the details that you've shared, @set up a loan.
Let me provide additional insights about managing a close books in QuickBooks Online.
The process that you made is correct, you'll need to record a refund for the overpayment of the customer. Know that any changes made on a closed book will affect its balance.
To get this matter sorted out, you may consider re-opening the closed books and modify the transactions from there. This way, you can generate the refund and reconcile it again.
You can clear the closing date to make necessary changes.