You can re-open the closed periods any time by clearing the closing date. Then, you should be able to make changes to class as needed.
Once you've made your necessary changes, you can once again close out the year to close your books to prevent unwanted changes. This locks your books so no one can edit your accounting data before the closing date.
A client created the check deposit via "Add funds to this deposit" screen in QBO for correct payment amount of $5100 (check no. 1002) dated 5/15/20 (closed period) that was supposed to be payment for invoice #1234. The emphasis is that this happens to be in a closed period.
a) I verified and check no.1002 has cleared back in 5/15/20 (closed period) for $5100.
b) also noticed a JE was posted in a closed period to record this $5100 check that (debits bank and credits services income) due to missing check at the time which client didn't record in first place since check found on 9/21/21. Doesn't this create a problem because it duplicates revenue/services, at least for the original invoice amount of $5000 and payment for $5000 matched against the invoice, aside from the $5100 check payment recorded via journal entry which is correct amount that cleared?
c) Invoice #1234 dated on 6/10/20 (closed period) was for incorrect due amount of $5000 and therefore received for incorrect payment on date of 3/1/21 (closed period) which are also uncleared transactions.
d) Since revenue (or services income I believe) is increased by the invoice from prior year 2020, then wouldn't adding the deposit as recorded by client in "Add funds to this deposit window" duplicate the revenue and/or services income again?
e) This concludes that clients customer has overpaid since check for $5100 - $5000 = $100 in refund owed to the customer.
f) I attempted to create a credit on customers account via bank deposit in "Add funds to this deposit" screen. (1st line item received from customer name, account has been changed from Services to Accounts Receivable, and Amount for $5100 and (2nd line item selected Account: Services and negative amount for -$5000) which I figured creates the $100 owed to customer. Instead, I am now seeing a credit of $5100.
g) Problem is I saved and closed the changes made, despite the alert I also got for it being in a closed period.
h) Even if changing those amounts to come up with the $100 credit doesn't allow since QBO alerts that "you must specify a transaction amount that is 0 or greater. Is this because I am making changes in a closed period? Do these changes also affect my reconciliation for May 2020 when the check cleared? Please let me know if there are specific actions needed to correct these changes saved in closed period? Thanks.
I appreciate the details that you've shared, @set up a loan.
Let me provide additional insights about managing a close books in QuickBooks Online.
The process that you made is correct, you'll need to record a refund for the overpayment of the customer. Know that any changes made on a closed book will affect its balance.
To get this matter sorted out, you may consider re-opening the closed books and modify the transactions from there. This way, you can generate the refund and reconcile it again.
You can clear the closing date to make necessary changes.
If there’s anything else I can help you with, post a comment below. I’ll be right here to assist further. Have a great day.
Without affecting the closed books/year, and going back by undoing reconciliations to save time, would there be a workaround for recording just the refund of $100 in the current year without having to go back to make any changes during closed year?
Here below is why:
1) Deleting bank deposit in the "Add funds to this deposit" window which client originally recorded recently on 9/3/21 and dated this transaction on 5/15/20 would just overstate the services income account already recorded by journal entry on 5/15/20. This deposit also showed only 1 line item received from (customer name), account (services income) and amount for $5100 instead of those 2 line items mentioned earlier that we’ll delete.
2) Since #1 above double counts the services income, we would just need to leave the journal entry that was reconciled in the prior year which was recorded as a debit to bank and credit to income services.
3) Also, the invoice #1234 for incorrect amount due for $5000 was matched against incorrect payment amount of $5000 during the closed period, which also didn't clear the bank. I believe this didn’t affect financial either during closed period, correct? Therefore, isn't the journal entry sufficient and is also replacement of invoice #1234 which didn't clear due to incorrect invoice amount matched with incorrect payment? So bottom line, this journal entry would then remain and not necessarily need to delete?
4) Assuming the deposited check recorded by client should then be deleted, we now need to record the credit which customer overpaid by $100 (due to the $5100 customer check payment on 5/15/20 minus $5000 incorrect invoice amount) in the form of a refund receipt. When creating refund receipt, the Product/Service selected should also be "income services”, payment method (check), refund receipt date (10/5/21) or later date which client desires and amount of refund for $100?
Creating a refund receipt vs. credit memo is appropriate option?
5) Consult with client on #1 and #4 before taking further action?
Thanks for any further input regards to these details.
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