Question

How to disconnect Quickbooks Time?

18 replies
171 views

I used the trial subscription for Tsheets, which is now Quickbooks Time. I decided it didn't work the way I wanted and moved to another way to track time, but my QBO account still thinks I'm using Quickbooks Time. How to disconnect?

QuickBooks Online

Jessica_young

Level 4

Good morning, @addison5.

I'm more than happy to assist in getting this integration removed for you!

Note: You'll need to be logged into the Admin account, and be the user that originally installed the integration.

Here's what you'll do:

Once logged into QuickBooks Online, from the left menu, select Apps then My Apps.
Select the Action ▼ dropdown menu, then Disconnect. Note: If you can't find Disconnect in the menu, select Settings, then locate the Disconnect button on the settings page.
Complete the short questionnaire.
Select Confirm Disconnect to remove the app from your company profile.

You can read more on this process by checking out this article: Disconnect an app and change subscription.

Let me know if I can help with anything further! Have a fantastic Monday.

A

av1600

This doesn't work. Quickbooks time is not listed under my apps.

Z

ZackE_

Moderator

Thanks for reaching out to the Community, Airtec Energy and av1600.

@Airtec Energy

The Time tab was specifically built for QuickBooks Time and isn't meant to support any other time tracking apps. I was able to locate your account and can confirm it's definitely cancelled.

@av1600
I was also able to pull up your account on my end and can see you're subscribed to our payroll bundle. This includes QuickBooks Time in the bundle, so you won't see an app for it under My Apps.

If you'd prefer to have QuickBooks Time show up under My Apps, you can change your QuickBooks Online Payroll subscription .

Please feel welcome to send a reply if there's any additional questions. I'll be here to help. Have a lovely day!

A

Airtec Energy

Case Number

[removed]

I am having the same issue, have been back and fourth With QBO and QBT and cannot resolve, have been told they would call me back with a superviser numerous times, never do and just hang up.

My QBT is cancelled and removed.

although QBO time overview says i am still connect and unable to see my teams times come in from third party APP knowify.

QBO has not provided any support. or follow up in regards to case.

providing a product but not able to fix it.

still waiting for call back and been over 2 weeks...

may been time to look for another provider, here Xero has great customer/tech support.

J

janicerebhan

Hi - We use TSheets for staff to enter their actual hours in TSheets and then want to manually enter the time into QB Online as we don't bill all time. How can i do this? Currently it's importing the actual hours worked which isn't what we need

M

MirriamM

QuickBooks Team

Hi there, Janice.

Once QuickBooks Time (QB Time) integrates with QuickBooks Online (QBO), it'll automatically import any new or edited information in QB Time to QBO.

If you don't want to import time to QBO, you may want to disconnect your QB Time account. Here's how:

Log in to QBO as an Admin.
In the left menu, click on Apps
Select My Apps.
Click on the Action dropdown menu.
Choose Disconnect.
Answer all the questionnaires.
Click Confirm Disconnect to remove the app from your company profile.

To learn more about integration preferences in QB Time, see this article: About QuickBooks integration preferences in QuickBooks Time.

For future reference, here's an article you can check for guidance in managing time: Track and manage time in QuickBooks Time.

Please know that you can always visit our Community Forums if you have other concerns. We're always ready to help you whenever you reach out. Have a great day ahead!

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