Quickbooks crashes when trying to open payroll

I know it is essential for you to run payroll in QuickBooks Desktop (QBDT), Amys10. Let me share additional information about this matter.

We are currently investigating the issue of QuickBooks crashing when accessing payroll. Our engineers are actively working to know the root cause of this unexpected behavior.

While we look into this, I recommend reaching our Customer Support Team to add you as an affected user. This way, you'll receive an email notification once we resolve this. You can also provide this (INV-87796) number.

Here's how:

1. Go to the Help menu, and choose QuickBooks Desktop Help.
   
2. Type your concern in the search bar.
3. Click Contact Us.
   
4. Enter your concern, and hit Continue.
   
    

Additionally, I encourage visiting our Help articles page for reference. From there, you're able to browse all articles that'll help you complete your other payroll tasks.

Please let us know how it goes by clicking the Reply button. We're here to help in case you'll need further assistance.

Having the same problem in QB Enterprise 23. It started when the 22312 payroll update was available. Tried to download the payroll update. It gave an OOPS error and now it crashes each time when clicking on Employee or Payroll center.

I wish you didn't have to go through all these hurdles when doing your payroll tasks, FBCPA.

I understand how updates are relevant, and we appreciate the time you've taken to let us know about this concern. As per checking, we currently have an ongoing investigation relating to this unusual behavior when accessing payroll or the employee center. Please know that our engineers are already aware of this issue and are implementing measures to provide a resolution as soon as possible.

With that, I recommend contacting our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the status of the investigation and ensure you'll get back to business.

Here's how to reach them:

1. In QuickBooks Desktop (QBDT), click Help.
2. Choose QuickBooks Desktop Help or press F1 on your keyboard.
3. Click the Contact Us button in the Have a Question? window.
4. Enter your concern in the description box and select Continue.
5. Choose either Chat with us or Have us call you.

Furthermore, I've included this guide to help you process your employees' payroll: Create and run your payroll.

I appreciate your patience as we work on resolving this issue. Please keep us posted if you have any other payroll concerns. We're always around anytime you need further assistance. Keep safe!

SAME PROBLEM HERE!  We upgraded to Enterprise 23.0 on June 4.  On June 21, we loaded Payroll Update 22312 and WE ARE HAMSTRUNG!!!  Weekly payroll with 125+ employees.  We are panicked!  

Can we UNINSTALL Payroll update 22312?????

I'm adding further information to this thread to address your concern on how to remove a payroll update in QuickBooks Desktop (QBDT), @RunningCPA. 

I understand how the payroll update has presented some concerns for you. Please know that this isn't what we want you to experience. Currently, the process of updating your payroll is irreversible. That said, we're unable to uninstall it in QBDT. 

In the meantime, I can provide some workarounds to get you back in running payroll. Please refer to the following:

1. Use a different Intuit ID to log into the QBDT file prior to attempting to run payroll.
2. Delete the QBW.ini from the computer running the DT software and generate payroll again.
3. Perform a complete clean uninstall and reinstall of the QBDT software.

If the issue persists, you may follow Solutions 1 to 6 stated in this article: Troubleshoot Unrecoverable Error XXXXX XXXXX.

Moreover, you'll want to invite your employees to QuickBooks Workforce so they can access their W-2s and pay stubs. This way, an email notification will be sent to them once their pay stubs are available for viewing and printing.

Let me know whenever you have additional concerns relating to payroll. We're always around to help. Take care and have a wonderful rest of the day!

"I understand how the payroll update has presented some concerns for you."  "Some concerns" does not begin to describe where we are.  The replies to this issue revolve around "workarounds" and "we understand."  WE ARE HAMSTRUNG!  Your software has disabled us.  The replies include LOTS of verbiage to be nice and you are reading a script.  THIS NEEDS FIXED!  I want to apologize for my tone, but doing so minimizes the urgency of needing this fixed!  

I also have the same issue with the payroll update crashing the employee center.  I'm not certain the criticality of this problem has been expressed fully to the development team.  Without the ability to get into the payroll area staff cannot be paid.  If you can imagine not getting a paycheck when you are expecting one you might start to understand the severity of this issue. NO ONE over there should be permitted to go home or get paid until this issue is resolved.  The payroll module is one area that CANNOT be allowed to fail.  We need fixes or we need QB to perform payroll for us until the problem is resolved.

ALSO....we cannot use the system in multi-user mode!  We are paying for five users.  

Hi there, RunningCPA.

I would love to provide you with helpful insights regarding your current issue, but I just need further information. In order to do so, could you kindly provide me with more details about your concern when using multi-user mode? 

Additionally, if you encounter any warning or error upon setting it up, please post it below. This will ensure that I give you the most accurate and relevant details tailored specifically to your setup.

Any additional input will be greatly appreciated. I'll keep an eye out for your response and look forward to assisting you further. 

** UPDATE

Just got off the phone with QB Support. Went to HELP menu, Update QB Desktop, Update Now, check Reset Update and click Get Updates. I had an error code under "critical fixes". Once updates are complete, restart QB.  Hope this helps!

I'm having with same issue with QB crashing each time i try to use the payroll center. BUT managed to get payroll process thru a work around!!  I am not tech savvy... i just kept trying.

I was able to enter timesheets but that was all.

Click Employees at top menu, SCROLL to Payroll (do not click or it will crash), menu will open to the right and CLICK Unscheduled Payroll. I managed to get payroll processed this way. I hope this helps someone... bc YES this is a MAJOR issue for businesses! I have a call into QB Support as well.

You have a phone number for Assited Payroll?? Please share!

Greetings, @Dooger. I'll outline how to get in touch with our Assisted Payroll Support Team. This is to make sure you can contact them to get answers to your questions regarding the crashing employee center or any concerns with payroll.

Since we made it easier to contact our QuickBooks Support Team, you can do so by selecting the Help option from the menu. Follow these steps to do that:

1. Open QBDT.
2. Go to the Help menu.
3. Choose QuickBooks Desktop Help, then click Contact Us.
4. Enter a brief description of your issue in the description box and hit Continue.
5. Sign in to your Intuit account and follow the on-screen instructions.
6. Select Chat with us or Have us call you.

Additionally, you can pick your product and complete the form to speak with an expert directly or call them right away at the number shown in this article:  Contact Desktop Payroll Support.

I'll be sharing these resources that will guide you in creating payroll and how to send direct deposit to your employees:

•  Create and run your payroll
• When to send your direct deposit payroll

Know that I'll be right here to help if you have any other questions on this or with QuickBooks. I'd be happy to help. Stay safe.

This was reported on June 2nd and you still don't have a solution!!!! This is unacceptable. Not only can you not run payroll, you cannot pay liabilities, nor file any tax forms. It seems all crash the system! 

Hi there, @TduvallTexas. I am sorry to hear you experienced this issue.

Our engineers are aware of the issue and it is in the process of being prioritized/investigated. Although this is being actively looked at, we do not have an ETA for resolution at this time.

In the meantime, there is a workaround you can use to get you up and running. Here's how:

1. Using a different Intuit ID to log into the QBDT file before attempting to run payroll.
2. Deleting the QBW.ini from the computer running the QBDT software and attempting to run payroll again.
3. Perform a Clean uninstall/reinstall of the QBDT software.

I know that this was reported last June 2, but I'd still suggest contacting our Customer Support Team for any updates. You may follow the steps I've shared above to reach them or click this link: Contact Desktop Payroll Support.

Furthermore, I added this article for more details on utilizing payroll reports in QBDT: Run payroll reports.

We appreciate your patience and understanding as we work to fix this. If you have any further questions or if I can be of any help, don't be afraid to leave a remark. I'm always willing to assist.

THANK YOU!! THIS WORKED! HALLELUJAH!!

Hello there, @DynastyTrucks.

I'm glad that the resolution provided by my colleague above worked on your end and resolved your issue.

Don't hesitate to let us know if you have questions about QuickBooks. We're always here to help. Have a great day.

What did you do to correct the issue?

Hello there, mnk1224.

I'm here to ensure your concerns with QuickBooks are resolved. With that, can you share the specific issue you are trying to fix?

Once I have the details, I'll ensure to provide an end-to-end resolution. 

The fact when I try to open Payroll it crashes Quickbooks...As the title 

I spent an hour on with support last night an had my issue resolved. I was having the issue in Desktop Accountant. Below are the steps the rep had me take.

1. Download and install the latest updates from the website. This was mine, you would need to find your version. https://downloads.quickbooks.com/app/qbdt/products?productName=QuickBooks%20Desktop%20Accountant&edi...

2. Navigate to control panel > Uninstall a Program > Locate your Quickbooks on this list and double click. The Wizard will open, on the second screen select Repair. Follow though the Wizard


Not sure if the following was necessary but we did this before trying to reopen the payroll center

3. Download and open Quickbooks Tool Hub . The link is listed under step 1 on this link.  https://quickbooks.intuit.com/learn-support/en-us/help-article/login-password/fix-common-problems-er...

4. Navigate to Company File Issue. Run both 'Quick Fix my File' and 'Run Quickbooks File Doctor'. These steps probably took the longest. 


After all the above I was able to open my Company files and navigate into the payroll center without it crashing. Hope this helps someone else!

My QB Desktop 2023 is having the same issue - it crashes any time I try to open Employee Center or Payroll Center.  Were you able to get your problem rectified? 

I'm sorry you've had to go through this, leigh6. I'm stepping into the thread to give updates on this issue and some workarounds you can perform to access the Payroll or Employees Center seamlessly.

I want you to know that our engineers are actively working together and prioritizing this issue to gather a resolution as quickly as possible. While they're doing that, I suggest contacting our QuickBooks Desktop Support to have your name added to the list of affected users in the ongoing investigation. Once added, you'll automatically receive email notifications of the latest updates.

To contact:

1. Open QuickBooks.
2. Click on QuickBooks Desktop Help/Contact Us from the Help menu.
3. Tap on Contact Us.
4. Enter a short description of your concern, then choose a way to connect with support.

While the investigation is ongoing, you may take the following actions to get back up and run your employees and payroll data:

1. Use a different Intuit ID to log into the QBDT file before attempting to run payroll. You can do it through the My Company menu.
2. Delete the QBW.ini from the computer running the QBDT software.
3. Perform a Clean uninstall/reinstall of the QBDT software.

You can read this article for further information while working with your payroll entries in QBDT: Create and run your payroll.

When you're ready to pay and file your payroll taxes, use the following resources as a guide:

• Pay and file payroll taxes and forms manually in QuickBooks Desktop Payroll
• E-file and e-pay federal forms and taxes in QuickBooks Desktop Payroll Enhanced

Please be patient while our team works to find a solution to this behavior. If you have other QuickBooks or payroll questions in mind, let me know by leaving a comment below. I'm more than happy to help. Have a good one!

I am tired of "our Engineers are working on it" and I'm tired of seeing "workarounds."  We use Enterprise Solutions 23.0 (multiple users).  We have 140 employees that we pay weekly.  We have multi-state payroll.  We use Desktop.  This all happened when Quickbooks put out Payroll update 22312.  IT IS AN ABSOLUTE NIGHTMARE.  Workarounds are not acceptable - what happens to THAT when it is fixed?!?!.  YOU DO NOT UNDERSTAND so quit saying you do.  Quit sending info that "in the meantime, you can read these articles about your payroll processes."  It is obvious that YOU DON'T EVEN USE YOUR OWN SOFTWARE or this would not have ever happened.  I agree that NO ONE AT QUICKBOOKS SHOULD GET PAID UNTIL THIS IS 100% RESOLVED!  THEN, and only THEN, will you "understand."  Again, I'd like to apologize for my tone but doing so minimizes the urgency and impact of this situation.  We are actively pursuing another accounting software company.