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MissyBOC
June 2, 2023
Question

Quickbooks crashes when trying to open payroll

I can use Quickbooks for writing checks, making deposits or reconciling but when I try to open payroll, it immediately crashes and shuts down.

29 replies

Maybelle_SQuickBooks Team
QuickBooks Team
June 2, 2023

I know it is essential for you to run payroll in QuickBooks Desktop (QBDT), Amys10. Let me share additional information about this matter.

 

We are currently investigating the issue of QuickBooks crashing when accessing payroll. Our engineers are actively working to know the root cause of this unexpected behavior.

 

While we look into this, I recommend reaching our Customer Support Team to add you as an affected user. This way, you'll receive an email notification once we resolve this. You can also provide this (INV-87796) number.

 

Here's how:

 

  1. Go to the Help menu, and choose QuickBooks Desktop Help.
  2. Type your concern in the search bar.
  3. Click Contact Us.
  4. Enter your concern, and hit Continue.

     

Additionally, I encourage visiting our Help articles page for reference. From there, you're able to browse all articles that'll help you complete your other payroll tasks.

 

Please let us know how it goes by clicking the Reply button. We're here to help in case you'll need further assistance.

FBCPA
New Member
June 30, 2023

Having the same problem in QB Enterprise 23. It started when the 22312 payroll update was available. Tried to download the payroll update. It gave an OOPS error and now it crashes each time when clicking on Employee or Payroll center.

FateCandylaneTQuickBooks Team
QuickBooks Team
June 30, 2023

I wish you didn't have to go through all these hurdles when doing your payroll tasks, FBCPA.

 

I understand how updates are relevant, and we appreciate the time you've taken to let us know about this concern. As per checking, we currently have an ongoing investigation relating to this unusual behavior when accessing payroll or the employee center. Please know that our engineers are already aware of this issue and are implementing measures to provide a resolution as soon as possible.

 

With that, I recommend contacting our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the status of the investigation and ensure you'll get back to business.

 

Here's how to reach them:

 

  1. In QuickBooks Desktop (QBDT), click Help.
  2. Choose QuickBooks Desktop Help or press F1 on your keyboard.
  3. Click the Contact Us button in the Have a Question? window.
  4. Enter your concern in the description box and select Continue.
  5. Choose either Chat with us or Have us call you.

 

Furthermore, I've included this guide to help you process your employees' payroll: Create and run your payroll.

 

I appreciate your patience as we work on resolving this issue. Please keep us posted if you have any other payroll concerns. We're always around anytime you need further assistance. Keep safe!

RunningCPA
July 11, 2023

ALSO....we cannot use the system in multi-user mode!  We are paying for five users.  

Klent
Level 8
July 11, 2023

Hi there, RunningCPA.

 

I would love to provide you with helpful insights regarding your current issue, but I just need further information. In order to do so, could you kindly provide me with more details about your concern when using multi-user mode? 

 

Additionally, if you encounter any warning or error upon setting it up, please post it below. This will ensure that I give you the most accurate and relevant details tailored specifically to your setup.

 

Any additional input will be greatly appreciated. I'll keep an eye out for your response and look forward to assisting you further. 

leigh6
July 19, 2023

My QB Desktop 2023 is having the same issue - it crashes any time I try to open Employee Center or Payroll Center.  Were you able to get your problem rectified? 

Angelyn_T
Angelyn_TModerator
Moderator
July 19, 2023

I'm sorry you've had to go through this, leigh6. I'm stepping into the thread to give updates on this issue and some workarounds you can perform to access the Payroll or Employees Center seamlessly.

 

I want you to know that our engineers are actively working together and prioritizing this issue to gather a resolution as quickly as possible. While they're doing that, I suggest contacting our QuickBooks Desktop Support to have your name added to the list of affected users in the ongoing investigation. Once added, you'll automatically receive email notifications of the latest updates.

 

To contact:

 

  1. Open QuickBooks.
  2. Click on QuickBooks Desktop Help/Contact Us from the Help menu.
  3. Tap on Contact Us.
  4. Enter a short description of your concern, then choose a way to connect with support.

 

While the investigation is ongoing, you may take the following actions to get back up and run your employees and payroll data:

 

  1. Use a different Intuit ID to log into the QBDT file before attempting to run payroll. You can do it through the My Company menu.
  2. Delete the QBW.ini from the computer running the QBDT software.
  3. Perform a Clean uninstall/reinstall of the QBDT software.

 

You can read this article for further information while working with your payroll entries in QBDT: Create and run your payroll.

 

When you're ready to pay and file your payroll taxes, use the following resources as a guide:

 

 

Please be patient while our team works to find a solution to this behavior. If you have other QuickBooks or payroll questions in mind, let me know by leaving a comment below. I'm more than happy to help. Have a good one!

RunningCPA
July 19, 2023

I am tired of "our Engineers are working on it" and I'm tired of seeing "workarounds."  We use Enterprise Solutions 23.0 (multiple users).  We have 140 employees that we pay weekly.  We have multi-state payroll.  We use Desktop.  This all happened when Quickbooks put out Payroll update 22312.  IT IS AN ABSOLUTE NIGHTMARE.  Workarounds are not acceptable - what happens to THAT when it is fixed?!?!.  YOU DO NOT UNDERSTAND so quit saying you do.  Quit sending info that "in the meantime, you can read these articles about your payroll processes."  It is obvious that YOU DON'T EVEN USE YOUR OWN SOFTWARE or this would not have ever happened.  I agree that NO ONE AT QUICKBOOKS SHOULD GET PAID UNTIL THIS IS 100% RESOLVED!  THEN, and only THEN, will you "understand."  Again, I'd like to apologize for my tone but doing so minimizes the urgency and impact of this situation.  We are actively pursuing another accounting software company.

jminger
January 4, 2024

I am having the same problem with Quickbooks Desktop Pro Plus 2022 with respect to not being able to do payroll.  I have tried to download the new version of Enterprise, but it will not download.  We need to do payroll and cannot get it to work!

NMNumbercruncher
November 18, 2025

Have had the same issue on multiple workstations for months - was able to access payroll features when logged into the workstation as User A, but when logged in as User B, QuickBooks crashes as soon as any Payroll or Employee menu/feature was accessed.

 

The steps under Solution 1 at the following link solved it on every machine:

 

How to Fix Credential Manager Error 0x80090345

 

https://appuals.com/how-to-fix-credential-manager-error-0x80090345/

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