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J
JBRR
March 20, 2020
Solved

Restoring payroll data

  • March 20, 2020
  • 2 replies
  • 87 views

I had to restore QuickBooks and needed to go back several weeks. I now see a message that I am missing payroll data. Quickbooks is telling me to click Send Payroll Data from the Employees menu and hit the Send Button. Is it that simple or is there something else that I need to do?

    Best answer by Ashley H

    Hello there, @JBRR.

     

    I recommend recreating the missing Direct Deposit and Paychecks in your QuickBooks Desktop Payroll. The Payroll information may be missing due to a restored up file created before sending the paychecks. No worries, I have the perfect Community Article that goes more in detail and explains how to enter the information with ease: Recreate Paycheck in QuickBooks Desktop Payroll. 

     

    For paychecks that were issued the year before using the Payroll service, then you'd want to make sure the Historical Data is correct because this ensures the correct year-to-date totals.

     

    This should do the trick! Let me know how this goes for you. I'll be here if you need further assistance.

    2 replies

    Michael K
    Michael K
    Level 4
    March 20, 2020

    Hey there, @JBRR.

     

    Glad to have you here. If you're seeing the message, "This QuickBooks file may be missing some of the payroll data that you have already sent to the Payroll Service. Before creating any new transactions, you need to restore the missing data by clicking Send Payroll Data from the Employees menu and then clicking the Send button", sending payroll data is the right move. I see you've mentioned that you've already done this, so you're good to go!

     

    If you'd like to learn more, check out: Fix backup company file issues in QuickBooks Desktop

     

    Shoot me a reply if you have any other questions. I'm determined to be your one-stop shop for QuickBooks Desktop. Have a safe weekend.

    M
    mrule
    October 8, 2020

    Would it not duplicate the payroll already sent?
    Also, under recent payrolls there's the same amount and date of payroll that says "to sent"
    How could we remove it? If we void them, they would still show as DD and it confuses my reconciliation.

    JoesemM
    JoesemMQuickBooks Team
    QuickBooks Team
    October 8, 2020

    Thanks for joining this thread, @mrule.

     

    I can share some details about the direct deposit in QuickBooks Desktop.

     

    If the paycheck was deleted and recreated then it will be duplicated. However, if it's hasn't been deleted and recreated then it will not be duplicated even if you click the send payroll data.

     

    Also, to remove the same amount and date that say to send. You'll have to change the direct deposit paycheck to a paper check. This will only affect the current paycheck you are creating and will not remove the future paychecks of this employee from direct Deposit. I'll guide you how:

     

    1. In the Review and Create Paychecks window while paying employees, select the Open Paycheck Detail button.
    2. Clear the Use Direct Deposit option.
    3. Select Save & Close.

     

    For more detailed steps, click this article: Change a direct deposit paycheck to a regular paycheck in QuickBooks Desktop Payroll

     

    These articles will give you more details about Direct Deposit: 

     

     I'm always here if you have follow-up questions about Direct Deposit or if you need anything else. Have a good day.

      D
      danis1
      March 8, 2023

      I have same issue but I have Quickbooks enterprise not desktop- my liabilities show paid and the payroll taxes are paid but not payroll data at all 

      K
      Kevin_CModerator
      Moderator
      March 8, 2023

      Thanks for chiming in on this thread, @danis1. Let me make it up to you by ensuring that you'll be routed to the best support available so that this gets sorted out immediately.

       

      As much as I'd like to take care of this, the Community is a public platform, and we want to protect your security and privacy. That said, I recommend contacting our Technical Support Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this behavior.

       

      Here's how you can get in touch with an agent:

       

      1. In QuickBooks Desktop (QBDT), click Help.
      2. Choose QuickBooks Desktop Help or press F1 on your keyboard.
      3. Click the Contact Us button in the Have a question? window.
      4. Enter your concern in the description box and select Continue.
      5. Choose either Chat with us or Have us call you.

       

      Please take note of our business hours to ensure we can attend to your needs.

       

      Additionally, check out this article in case you'd want to have a quick view of your payroll totals, including employee taxes and contributions: Create a payroll summary report in QuickBooks.

       

      I'm always around to lend a hand if you need more help with managing your payroll data or anything else related to QuickBooks. Take care and stay safe always!

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