Solved

Can not back up file

Forum|Forum|8 years ago
May 17, 2018
4 replies
16 views

I had to get a new external hard drive. It is working because it backed up my computer but when I try to back up my quickbooks it says Backup Failed ... QuickBooks was unable to back up your company file. QuickBooks could not create a disk image.

Can someone help me please?

QuickBooks Desktop

Best answer by MichelleT

Hi there, @soshagayle,

Let’s work together to get past the error so you can back up your company file in QuickBooks for Mac.

Mac has a built-in disk utility that QuickBooks uses to create a DMG (image) file when backing up company files. The error message you’re getting usually appears when something prevents this process from happening.

We’ll need to verify the data to help detect the cause of the error, then run rebuild to resolve it.

Here’s the article that details the steps to run the verify and rebuild utilities: Resolve data damage on your company file

Once the rebuild completes, please verify the data again to ensure there aren’t any other issues in the company file.

If you’re still unable to back up the file, I recommend getting in contact with our QuickBooks for Mac Technical Support Team for further assistance. Here’s how:

1.   Click this link: https://help.quickbooks.intuit.com/en_US/contact
2.   Select QuickBooks Mac Desktop.
3.   Select a topic and a sub-topic in step 1.
4.   Click Get Phone Number in step 2.

Stay in touch with me if there’s anything else you need while working in QuickBooks for Mac. I’m here to help however I can.

Rustler

Level 15

Is this a Mac?

QB does not play well with external drives, best to create a back up from within QB and save to a local HD, then copy that back up file to the external drive, and/or to a cloud drive folder for safe keeping

S

soshagayleAuthor

Thanks for your response .. Yes Mac Book Pro and using El Capitan OS X 10.11.6.

The external hard drive I had before backed up perfect but unfortunately it is full and I had to purchase a new one. The Seagate is not working so well and their customer service is NO HELP! Was hoping QuickBook family could help me. I will probably try to call Seagate back again and then try to find a external like my old one.

R

RCV

QuickBooks Team

I've been using Quickbooks since it was brand new...like 20+ years.

Suddenly my Backup Fails with QB2020 ver 19.0.7 R8

Only thing I can think of is that I upgraded to Big Sur 11.2.3 on my Mac Laptop last week. I think that may be the problem. But I have no idea how to get the new iOS to allow QB to make a backup.

Can anyone HELP?

Let’s work together to get past the error so you can back up your company file in QuickBooks for Mac.

Let's make sure we meet the requirements for Mac Operating System (macOS) to be compatible with QuickBooks for Mac.

Computers update their OS every few years to improve their performance. Here, you’ll find out what OS versions work best for QuickBooks for Mac.

Supported versions:

QuickBooks Desktop for Mac 2021 R3 and later versions
QuickBooks Desktop for Mac 2020 R6 and later versions
QuickBooks Desktop for Mac 2019 R9 and later versions

Then, install and make sure to download the latest released version of QuickBooks for Mac. Let me show you how.

Go to QuickBooks.
Select Check for Updates.
On the pop-up window, select Install Update.
Click Install and Relaunch.

But if you're still unable to open and work well with the program even after following the steps above, consider manually updating QuickBooks with the steps outlined in this article: How to keep QuickBooks for Mac up-to-date so you always have the latest features and fixes?

Also, Mac has a built-in disk utility that QuickBooks uses to create a DMG (image) file when backing up company files. We’ll need to verify the data to help detect the cause of the error, then run rebuild to resolve it. Just follow these steps and details in the Resolve data damage on your company file article. Once the rebuild completes, please verify the data again to ensure there aren’t any other issues in the company file.

If you’re still unable to back up the file, I recommend getting in contact with our QuickBooks for Mac Technical Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

Click this link: https://help.quickbooks.intuit.com/en_US/contact
Select QuickBooks Mac Desktop.
Select a topic and a sub-topic in step 1.
Click Get Phone Number in step 2.

Feel free to visit our Help Article page for more insights about running and managing your business in QuickBooks.

I'd like to know how you get on after trying the steps or if you are referring to something else. I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

C

cktwllc

I can back up the company file. I set the max to save to 3 files but it is not deleting. Why is it not automatically deleting the old backup files?

SophiaAnnL

Level 5

I'll tell you how QuickBooks automatically deletes old backup files, cktwllc.

Setting the backup limit is a good start. QuickBooks for Mac will take note of the limit to know when to delete old files. Now, after setting the max to three, the old files will not be deleted right away.

You'd have to create another backup copy until you'll get a Delete Extra Backups? message. When you see this, click Yes, Delete to confirm. Once you do that, all of your previous backups will be automatically deleted from the program.

For more questions about backing up files in QuickBooks, just let me know. Thanks.

R

rmtart501

My last customer service inquiry for help you set up my auto back up. Things were working great up until two weeks ago, I notice that it has stopped.

I need this set back up

thank you , Rodney Tart

M

Mychica1

@soshagayle wrote:
I had to get a new external hard drive. It is working because it backed up my computer but when I try to back up my quickbooks it says Backup Failed ... QuickBooks was unable to back up your company file. QuickBooks could not create a disk image.
Can someone help me please?

Hi,

My subscription just renewed and now my file won't back up. I jhve confirmed the location in my external hard drive. It says to see win.log but I don't knnow where that is. If you could help it would be appreciated,

Thankd,

Don Varney

A

Anonymous

Let's make sure to create a back up copy of your company file, Mychica1.

Each version of QuickBooks has its own QBWin.log. You can follow these steps to find the QBWin.log or QBWin.log files.

If you have one QuickBooks Desktop version installed on computer, here's how:

From the Home page, press F2 or Ctrl + 1 to open the Product Information window.
Press F3 or Ctrl + 2 to open the Tech Help window, then select the Open File tab.
Select QBWin.log, then choose Open File.Quick tip: Press Ctrl + F, then enter “Begin Verify” to find the last entry of Begin Verify on your log file.

Otherwise, you can find more resolutions in this article: Find QBWin.log or QuickBooks.log files

Once done, run the Intuit Data Protect setup. Please see the instructions here.

If you can't still back up your company file, please contact us directly or run through the troubleshooting steps in this link.

Click on the Help menu.
Select QuickBooks Help.
Choose a topic and select Contact us link.
Enter a topic and click on Search.
Select Start Messaging or Get Phone Number.

We are here one comment away if you need anything else.

M

Mychica1

Hi,

My subscription just renewed and now my file won't back up. I have confirmed the location in my external hard drive. It says to see win.log but I don't knnow where that is. I am using Windows on my Dell Laptop. Everything was working fine until I renewed my subscription If you could help it would be appreciated,

Thanks,

Don Varney

[email address removed]

Sign up

Login with SSO

Let's get you signed in

Login with SSO

Scanning file for viruses.

This file cannot be downloaded