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Register or activate QuickBooks Desktop

Forum|Forum|7 years ago
March 3, 2019
9 replies
76 views

I reinstalled Enterprise 15.0 on a new machine because the old machine died. I used the original license. To complete the activation, I entered the E-mail address, then the phone number, then the zip code that the previous treasurer used. Nothing worked. How do I activate the re-install?

QuickBooks Enterprise Suite

Best answer by john-pero

Because of the 3 year support and update sunsetting of all quickbooks desktop products you have run into a brick wall that prohibits self- reactivation and as such you will have to call support during normal business hours to get this edition newly registered on a new computer.

Follow the "Contact Us" links and enter specific reasons for the need to get the correct phone number to call.

"

For QuickBooks 2015 and older versions

In line with Intuit's discontinuation plan for older products, discontinued products cannot be registered for the first time. You can re-register discontinued products if they have been registered before and are being reinstalled.

You can contact us to get the validation code, but note that assisted support for discontinued products is no longer available."

john-peroAnswer

Level 12

Because of the 3 year support and update sunsetting of all quickbooks desktop products you have run into a brick wall that prohibits self- reactivation and as such you will have to call support during normal business hours to get this edition newly registered on a new computer.

Follow the "Contact Us" links and enter specific reasons for the need to get the correct phone number to call.

"

For QuickBooks 2015 and older versions

In line with Intuit's discontinuation plan for older products, discontinued products cannot be registered for the first time. You can re-register discontinued products if they have been registered before and are being reinstalled.

You can contact us to get the validation code, but note that assisted support for discontinued products is no longer available."

H

HALCYON

because of Covid 19 I have run into a brick wall trying to get a validation code. I am 2 weeks away from the end of the financial year. I realise that QB 2015 is at the end of is usefull life but at I 72 I want to retire too!!! I cannot open a single company file. Urghhh. I have VAT returns to do as well and will miss my deadlines!!! I have spent 3 days trying everything and finally resorted to a clean install. It still may not open when I have the validation code. I live in the UK but that help resource is not as good as the US one.

Annie Horner

Lily_Kristine

Moderator

Hello, @HALCYON.

I understand the impact this has on your business and we're here to sort this out.

Since you're already near your VAT return deadline, you can use the QuickBooks Desktop trial version and open your company file from there. Be sure to create an extra backup of your file so you can still open it on the older version.

You can check this article on how to download the trial: Download a trial of QuickBooks Desktop.

Once done, you can use the backup to restore your company file on the latest QuickBooks version. Just refer to this guide for the steps: Restore a backup of your company file.

The validation code you have may not work if you've already exceeded the number of times QuickBooks was installed. If this is the case, I'd recommend reaching out to our Desktop Support so they can verify if the code matches your QuickBooks' license number. This way, they can provide you with a new validation code.

Know that I'm always here if you need anything else. I want to help however I can. Take care and have a good one.

Fiat Lux - ASIA

Level 14

@HALCYON

Is there any error message? Can you create a new dummy file or open a sample file?

A

Alex751

I need a validation code to activate my QuickBooks desktop 2018. How can I get it?

C

Catherine_B

Level 9

Hi there, Alex751.

I'd suggest getting in touch with our Phone Support Team so they can provide a validation code to activate QuickBooks Desktop. You can follow the steps provided by m colleague on how to contact us. Articles were also attached for your future reference. To ensure that we attend to your concern immediately, you can check out our support hours and types.

The Community is available 24/7. Mention me in your reply if you have other questions in mind. You take care!

T

Todd42

I have installed quickbooks desktop on a new computer, it forced me to register on opening it for the first time, I entered all the information with no problem , when I got to the required field to enter my company's email address it would not let me enter anything??

MaryLandT

Level 10

I'm here to help ensure you're able to open QuickBooks Desktop on the new compute, Todd42.

You can start by reviewing the system requirements needed to run the program. I've added these links below to check the operating system, hardware, software, and other requirements for the version of your QuickBooks:

If you already have all the requirements, you need to make sure QuickBooks Desktop is also updated to its latest release.

After updating QuickBooks, restart your computer. Then, open QuickBooks and enter all the important information.

If you're still unable to enter anything, you need to perform the clean install.

Stay in touch with me if you need more help with QuickBooks. I'll be right here to help you.

A

Avery8

i need a validation code

K

Katherinefle

I am trying to activate QuickBooks pro desktop. After paying 199.00 over the phone (after a 3 hour hold ), I never got an activation code. When I try to sign in to my intuit account and begin a chat with intuit, no chat opens.

My credit card information is current in my intuit account.

At this point, all my data from my 12 year old company is not accessible. I am desperate and there is no one to help at intuit. I don't know what else to do

I refuse to spend another 3 hours on the phone

Fiat Lux - ASIA

Level 14

@Katherinefle wrote:
I am trying to activate QuickBooks pro desktop. After paying 199.00 over the phone (after a 3 hour hold ), I never got an activation code.

@Katherinefle
Did you just purchase a one time license of QB Desktop 2021 Pro for 1 user or else?

K

Katherinefle

Yes, single user, one time purchase

C

cs2023

Hello, i want to activate my QB desktop, but it always ask me to add phone number to the account. and i have no idea what phone number to provide. chat with the agents, they always told im not the primary contact and cannot guide me. this is so frustrated. can someone please advise on this?

Fiat Lux - ASIA

Level 14

@cs2023

Which QB Desktop year version do you have?

QB Premier 2022

good day, I just purchase QuickBooks Plus to reactivate my acc. and I can not find the help to do that

K

Kevin_C

Moderator

Thanks for chiming in on this thread, train357. Let me direct you to the best help available to assist you with reactivating your QuickBooks Desktop (QBDT) company.

As much as I'd like to take care of your concern immediately, the Community is a public platform, and we want to protect your security and privacy. I recommend contacting our Customer Care Team to help you get back to your company. With their tools, they can securely check your account and help you get the validation code to reactivate your company file.

Here's how:

Go to this link: What can we help you with?
Choose your QuickBooks Desktop Product.
Select your QuickBooks edition.
Enter a brief discussion with your concern, then click Continue.

Additionally, you may want to explore these articles for additional information about finding and fixing important details within your company file:

Stay in touch if you still have other concerns about your QuickBooks Desktop account. I'll be here to help you out. Keep safe!

J

Jenny-1963

Product registration request for

Business Phone & Zip/Postal Code

Please provide

Fiat Lux - ASIA

Level 14

@Jenny-1963

Which QB Desktop year version do you have?

Is it your first time to activate your license or do you need to reinstall your old license?

M

Mark12753

I have have tried to update Quickbooks as advised when logging in. It wouldn't continue the registration for some reason. My LICENSE #: [Removed PII] PRODUCT ID: [Removed PII]