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Anonymous
Apr 12, 2019 1:23 PM UTC
Solved

MTD Error Message - please check your VAT reg no

Hi

 

I've been trying to file for the first time with the new system. I've logged in with our new gateway details (we had to re-register) and tried to file. I keep getting the error messages below:

 

"Please check your VAT registration number"  then "Please check the VAT registration number and try login again"

 

I've tried our VAT number with and without the GB, with spaces and without but nothing seems to work. 

 

Has anyone else had this issue and resolved it please?

 

Thanks

 

Louise

Answer
Apr 12, 2019 2:16 PM UTC

Hi Talia

 

Thanks for the reply. 

 

Yes it is. We only have one VAT registration number which has been set up in QuickBooks for years as we have been filing online for a long time. 

 

Thanks

 

Louise

View in thread

52 replies

TaliaI
Level 8
Apr 12, 2019 2:05 PM UTC

Hello Louise,

 

Is the VAT registration number within your QuickBooks the same as the one related to the gateway account you have linked to MTD?

 

Thanks,

 

Talia

Anonymous
Answer
Apr 12, 2019 2:16 PM UTC

Hi Talia

 

Thanks for the reply. 

 

Yes it is. We only have one VAT registration number which has been set up in QuickBooks for years as we have been filing online for a long time. 

 

Thanks

 

Louise

TaliaI
Level 8
Apr 12, 2019 2:22 PM UTC

Could you also confirm that you have received the confirmation email from HMRC to say you are connected to MTD?

 

Thanks,

 

Talia

Whambam32
Apr 15, 2019 11:06 AM UTC

How is this solved? You haven't answered the question

EdwardR
Apr 15, 2019 1:33 PM UTC

Hello Whambam23,

 

It looks like the solution may have been accepted by mistake for this question as we are waiting for further details to advise further.

 

Thanks

fionanet
Apr 18, 2019 2:47 PM UTC

I get the same error message. I have only just registered with HMRC for MTD and haven't yet received confirmation from them.

 

I am trying to submit the VAT return for the period ending 31st March 2019, a period for which there was no MTD requirement. However, I am being taken through the new interface and I assume Quickbooks is trying to make an MTD submission and failing the validation.

 

Is there a way to make a non-MTD VAT submission for this final non-MTD period?

 

 

 

Vicki15
Sep 23, 2019 12:48 PM UTC

We file monthly VAt returns so have been using MTD for several months - mostly successfully!

 

I have just gone to complete the August VAT return and have been greated with this error message.

 

I have tried cancelling my authority and re-authorising - this hasn't helped.  Message still appears when I try to 'File MTD'

 

Please help.

 

 

 

payment after leaving
Level 10
Sep 23, 2019 12:57 PM UTC


Hi Vicki15

 

The reason you are unable t submit the VAT return is due to HMRC carrying out maintenance until approximately 4pm today.

    Tinkerg
    Sep 23, 2019 1:41 PM UTC

    Would have been nice if HMRC had put such info on their website , or even better when I contacted their helpdesk for them to tell me.

    Wasted hours on this now

    SueP2
    Nov 16, 2020 3:27 PM UTC

    I am having the same problem.  I have been submitting my VAT returns online for months now and this problem has just occured.  I have the desktop version.  I have installed the latest updates since my last vat submission.

     

    Help please!!!!

    Ashleigh1
    Level 14
    Nov 16, 2020 3:50 PM UTC

    Hello SueP2, 

     

    Thanks for posting on this thread, 

     

    Currently, HMRC are down until 5pm. so you will need to submit your submissions after 5pm or tomorrow. 

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