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Fastgiraffe
Level 1
posted
‎March 20, 2019 01:00 AM
last updated ‎March 19, 2019 7:00 AM

Subscription not working

Free trial worked perfectly. Paid for subscription - not working. Just tells me free trial ended and to buy a subscription. Paid again this month. Credit card payment etc confirmed. Same deal, just going round and round in circles. Can anyone please help?!! Thanks, Tom

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1 Comment 1
MirriamM
Moderator
Moderator
‎March 20, 2019 06:31 AM

Subscription not working

Hi there, Fastgiraffe,

 

Thanks for reaching out to us and providing detailed information.

 

Let me guide you to the right team to take a look into your account to verify this information.


This is to ensure that your Billing concern will be checked and properly traced since this is a public forum and we don’t have visibility in pulling up account information.

 

To contact us, here's how:

  1. Go to this link https://help.quickbooks.intuit.com/en_AU/contact.
  2. In the Email your question section, fill up the necesary information.
  3. Click Ask Your Question button.

If there's anything else you need help with concerning your QuickBooks Self-Employed account, please let me know. I'm always here to help. Have a great day!

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