Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
December 31, 2018
Question

Cannot Migrate Desktop to Online

  • December 31, 2018
  • 2 replies
  • 4 views

 

I have migrated several times previously and now I am receiving the below error. It is critical this is resolved as soon as possible. I have never seen this error and am curious as to why I am receiving.

2 replies

Level 6
December 31, 2018

What is the error?  There is no screenshot attached.

December 31, 2018

Please see the edited post, thanks for your assistance.

Level 5
December 31, 2018

Hello @globetreader569,

 

Welcome to the Community. I'm here to help you get past the error that you're receiving when migrating from Desktop to Online. 

 

This particular error can occur because of the following reasons:

 

  • The person initiating the import is not a Master Administrator, Company Administrator, or Accountant user on the QuickBooks Online account.
  • There's an issue with QuickBooks Online Payroll, which is typically caused by the module not being able to sync with the QuickBooks account.
  • The QuickBooks Online account has not been logged into prior to importing data.
  • An incomplete answering of the setup questions when first logging into the QuickBooks Online account. 

 

Here's how you can resolve this error:

 

  • Verify that the person initiating the import is a Master Administrator, Company Administrator, or Accountant user. Since you're referenced that you've migrated several times previously, this may not the issue that is causing the error. 
  • One quick solution is to start a QuickBooks Online account, however, please make sure to cancel your account to avoid being billed again. You can locate steps for canceling at the following link: Cancel Your Subscription
  • If you don't want to start a new account, I'm including an article that contains information on how to continue importing: How to Fix Errors When Converting From QuickBooks Desktop To QuickBooks Online. In particular, there's a section that covers this: Error: There was a problem checking this company for import eligibility.

 

I'm confident that this information will help you get past this error and your data migrated into QuickBooks Online.

 

Lastly, since you're importing into QuickBooks Online, I want to help ensure that you're getting the most out of it for your business. You can access tutorials for the software at the following link: QuickBooks Tutorials

 

Please let me know if you need anything or have questions. Wishing you a wonderful start to 2019. 

AdrianG001
April 27, 2019

The conversion process from QuickBooks Desktop or Hosted QuickBooks to QuickBooks Online is quick and easy. However, there are several common errors that can occur during and after the conversion. Below we list each of these common errors, along with the resolutions for each.

 

  • Go to the QuickBooks menu, then select Check for QuickBooks Updates.
  • Select Install Updates.
  • Restart QuickBooks after installing the updates.

Regards,

Adrian Gates