I had this exact same situation happen with me as an employee. Using the above referenced info, to contact Intuit customer support with my email account info, and employers EIN, the customer support was unable to do anything, except state the case will be moved up the chain - just a waste of time. In the end, it takes the users having to remedy the situation themselves.

I just set up a brand new Intuit account, with a different email address, then had my employer send a new invitation, and connect the new account to that invitation, and presto, that works. With of course no help form Intuit. What a pain in the a$$!

Hi there, I'm having the exact same issue but with Quickbooks Online, not Desktop. How can this be resolved?

Hello there, hails.

I recommend reaching out to our Phone Support agent so we can investigate this further. You can reach out to them through this link: QuickBooks Online Support.

I've also added this guide on how you can file and pay payroll taxes: Pay and file payroll taxes online.

I'll be around if there's anything that I can help. Keep safe!

My employees are having the same issues, and none of this has helped!  I cannot find a support phone number anywhere.  I have so much better things to do with my time than try to figure out how to contact Intuit.  

Hi there,

I did contact QB support. I was on the phone with them for 3 hours and they couldn't help me. They ended up hanging up on me.

I am receiving the same message and none of the suggested remedies worked. I updated my QB this morning before running payroll...is there something wrong with the latest update to Enterprise Contractor 19 that is causing this problem?

Hi there, mwoodruff. 

Thank you for posting here in QuickBooks Community. I appreciate you for performing the steps provided by my colleagues above to resolve the issue about log into Workforce. 

After researching further, I've discovered there's an ongoing issue with this message. This means that other customers are having this same issue. Our Product Engineers are working hard to get this resolved. 

I recommend contacting our Payroll Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

Refer to this article for more info: Contact QuickBooks Desktop Payroll support.

For now, you may print the paystub manually and send them to your employees so they can have their own copies.

You can read this article in case you'll need help to resend the invitation again to your employee: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more. 

Feel free to leave a comment below if you have further questions about logging in to Workforce. I'm always here, ready to help you. Keep safe.

This link is dead and needs deleted or updated.

Hello, InTexas.

What link are you referring to? I'd appreciate if you could add the permalink or my colleague's username where the link was posted. 

Also, what issues did you encounter while using QuickBooks? Are you having problems inviting your employees to the Workforce service? 

Lastly, it looks like the thread is tagged under QuickBooks Desktop. However, there are QuickBooks Online users here. I'd also appreciate if you could specify the version you're using. 

Looking forward to your reply. If you'd like to add something, feel free to do so. I'm always here to help. 

Sorry, I though my reply was posting directly to the post I was reading.

Dead link:

from RhinoAcct Jan 13, 2021: "This is the chat link for Intuit WorkForce:

https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-Online-CHAT/15055/view  "

Thanks for sharing with us the link, @InTexas.

If you want to contact our QuickBooks Workforce team, I recommend using this site: ViewMyPaycheck Support. Once you're there, click the Live Chat link to enter your details and concern to activate the Start a chat button. Our representative will be able to address your employee's paycheck matters and assist you in real-time by pulling your account in a private session.

You can also contact our Payroll Support team when you have subscribed to one of our QuickBooks Payroll software.

Furthermore, you may want to view our Help articles for payroll and search for more topics.

Feel free to let us know if you have other concerns about QuickBooks or payroll. Anytime we'll lend you a hand here. Have a nice day and more power to you!

Thanks for the updated information.  This thread is full of outdated information that frankly needs removed.  Today, following what I now know is outdated, I contacted QB support.  After 90 minutes on the phone, along with my employee who now can't access his account, NOT due to the company's actions (even though that is what the Workforce web site tells him), I learn the ONLY support for Workforce is via their chat.  My employee has documented their Chat is not working or the other end is ignoring my employee's responses.  My employee also has had Workforce chat close with no warning.

Workforce is great when it works.  But when something is broken, fixing it is frustrating, time consuming, and of recent, is impossible to deal with.  QuickBooks keeps giving me reasons to find another financial package.  This matter is certainly another reason.

We need a phone number to call to get support. This community assumes too much, for example the instructions are for QB Desktop.  We are using QBO and employees cannot access their paystubs. This has been going on for several months and is a REAL issue.  By law, paystubs are required to be provided to employees and there is absolutely no way to comply.

Hi @LauraMac1.

I’m sorry for any confusion regarding answers in this thread. The original post was in regards to QuickBooks Desktop and most subsequent answers.

We definitely want to help you get your employees to access to their paystubs and year-end forms. I do see you are using QuickBooks Online. I’d like to ask a few questions:

• Do you know what payroll product you're are using?
• Have your employees been able to successfully sign up to view their paystubs?
• Are your employees getting an error when they try to log in to view their paystubs?

For information on inviting your team to Workforce in QuickBooks Online, here is a great resource: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more

You will see an option to chat with an expert at the bottom of that article as well.

I’m happy to help if you can provide me with the answers above as well. Feel free to reach out any time. I’m just a click away.

@MonicaM3 

For my shop, all my employees have been invited in the past and were successfully accessing Intuit WorkForce.  I use Enhanced Payroll in one company, and Assisted Payroll in another.  Both have invite functions to Intuit Workforce that I am well familiar with. 

Now, as I have before reported, some cannot access Intuit WorkForce (including me!) and are presented with an erroneous statement that "their employer" has changed their access. 

At this point I am angered that Intuit WorkForce has the audacity to tell my employees their employer is to blame!  Not only have I not changed any employee's access, I cannot control, manipulate, reset or access any employee's login credentials or account rights!

Second, I am angered that Intuit keeps presenting the same, non-working solutions, and not removing obsolete, inaccurate and outdated information from community threads, this one included.

Third, Intuit used to have rather respectable assistance, accessible by telephone, getting matters like this corrected.  About 80% of my employees had this issue about 18 months ago.  Now, the only assistance is a chat system that does not work (an employee of mine has so documented).

Frankly, Intuit should be better than this.

With Intuit not readily and quickly resolving employee access to payroll stubs, employers are then potentially violating state regulations regarding required payroll detail disclosure.  Presently, the only solution is to print payroll stubs and handout (or mail, for remote staff).  I have not had to do this for 20+ years with other payroll systems.  Until Intuit converted/renamed to Workforce, Intuit's access for employees to their payroll data was simple, and problems were easily resolved with Intuit support.

I am absolutely baffled why Intuit is so concerned about quality customer support, but leaves this matter absolutely broken.

This is not the experience I want you to undergo, @InTexas.

I know how inconvenient this is for you. Rest assured that the feedback regarding your experience was shared with the appropriate department and team members. I may haven't personally experienced what you've gone through, but know that you have the right to be heard and I'm here listening to you.

For now, we can check the status of QuickBooks Workforce has been turned off in the Payroll Cloud Services that's why you and you're employees can't log in and they can't access their paychecks and W-2s online. To isolate this issue, let's make sure that the QuickBooks Workforce option is turned on. I'll guide you how:

1. Select Employees from the top menu bar.
2. Choose Manage Payroll Cloud Services. ( If you don't see this option, please update your QuickBooks Desktop to the latest release.)
3. Under QuickBooks Workforce, toggle the status to ON, then select Save.

Alternatively, we can go to the Employee Center to check the profile of your employees. If the status of those employees is inactive, their accounts won't be able to establish a connection with QuickBooks Workforce. Here's how to check it:

1. Select Employees from the top menu bar.
2. Choose Employee Center.
3. Go to the Employees tab, then select All Employees from the drop-down menu.
4. Review the employee profile. (An X mark will show beside the employee name if it's inactive).
5. Simply click the X mark to reactivate the employee.

Additionally, here are some articles that you share with your employees to help them manage their QuickBooks Workforce account:

• How to change the user id or email address for QuickBooks Workforce
• Recover your account when you can't sign in

If you still experience the same thing after trying the steps, I suggest reaching out to our customer care online support so this will get reported and investigated. Also,,  there's advanced support you can reach out for this. If you have QBDT Enterprise or Assisted Payroll, you can connect with our live support any time on any day.

To contact our support:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us
4. We’ll provide you a few support options. Select which one is best for you.

Additionally, here are some articles that you share with your employees to help them manage their QuickBooks Workforce account:

• How to change the user id or email address for QuickBooks Workforce
• Recover your account when you can't sign in

Know that the Community and I are here to help with anything you need. You can always share your concerns here. Feel free to mention me and I'll lend you a hand, however, I can. Keep safe, @InTexas.

Keith Bradshaw 

Hi there, Keith.

Can you tell us if you have the same concern? Can you share more details what type of help do you need? 

We just want to make sure that we're giving you the right steps to resolve the issue.

Please add a reply below to share details. Thanks!

So very painful. And time suck. If someone on the phone can help why can't someone here do the same.

Has this been resolved for 2022?  I have tried everything through out this thread and nothing is working.  What can I tell the couple of employees that still are not able to login to Workforce account?  Any good help on this matter that is working and current?

I do appreciate your time and effort in performing the troubleshooting steps provided by my colleague in this thread, @kerryboersma.

Since none of the provided troubleshooting steps worked for you, it'd be best to contact our Technical Support Team. They have tools such as screen-sharing (remote access) that can help your employee in a secure environment and check why they're unable to log in to Workforce. This can also run other troubleshooting steps to fix this for you.

I've included the steps to contact support below:

1. Open QuickBooks. 
2. From the Help menu, choose QuickBooks Desktop Help. 
3. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
4.  Click Start a message.

Furthermore, I'd suggest visiting this link: QuickBooks Workforce Resource Hub. You'll find more details about re-sending a Workforce invitation and printing W-2 and pay stubs. It also provides you answers to the frequently asked questions (FAQs) while using the Workforce. Just go to the Get answers to common questions question. 

Please let me know how it goes by clicking the Reply button below. I'm always here to help you out if you have any other concerns. Keep safe, @kerryboersma.

I found these directions somewhere on here. Two of my staff so far have found that it works. The "I" referenced is not me. "

I was finally able to get some help with someone through chat. Your employees need to contact Intuit directly and provide the email and user name information they use when they log in and they will need the EIN of your company in order for Intuit to find them, when our employees are chatting with an Intuit rep they advised them that it's a something with user name or login information and it's tripping up the login (if they use Turbo Tax or another Intuit product it could be causing the problem). Once they clear out the user names and create new ones they are able to log in and view the pay stubs... the only downside is each individual experiencing the problem will need to chat with them, I tried to chat on behalf of the employees but they need information from them directly. Some employees are able to view them just fine right when they sign up, others will have to chat and we don't know why but at least it's fixing it for now.  Hope this helps! 

This is the chat link for Intuit WorkForce:

https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-Online-CHAT/15055/view  " Good luck

Over a year later and intuit hasn’t fixed this!!!

I had the same issue with just 2 of our many employees. I was able to go to the following chat link for workforce support and have them remove/reset the employee login. Then I resent them the invite from QB Desktop and voila employees were able to login and view paystubs again!

https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsDtCorePlusWorkforce...