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J
jbice333
July 21, 2023
Solved

Error code -6189, -66 when running QB Enterprise Desktop on Windows 11

  • July 21, 2023
  • 4 replies
  • 30 views

I am running QuickBooks Enterprise Retail V21 R14 in multi-user mode from a Windows Server 2019.  I had a laptop fail and bought a new device that came with Windows 11.  The user when using QB is getting a warning message every 60 seconds or so Error Code -6189 -66 - picture attached.

The error starts to pop up before the user can even log into the database.  All of the other users are on Windows 10 and have no problems.  I have rebuilt the database with no issues.  We have repaired the install, uninstalled and reinstalled, used QB Tool Hub, yet the problem still persists.  Windows updates are current.  

Best answer by LollyNino_C

Thank you for posting here in the Community, @jbice333. 

 

It isn't easy to experience any inconvenience when doing a task. I’ll point you in the right direction for help here to get you pointed in the right direction for fixing the error -6189, 816 in QuickBooks Desktop (QBDT)

 

I appreciate the detailed information you posted above about the steps you did on your end. To ensure this gets taken care of, we need you to give us a call. Our Phone Support Team needs to perform further troubleshooting to get rid of the error when you open QuickBooks.

 

Here's how:

 

  1. In your QuickBooks Desktop program.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Enter your concern in the description box and select Continue.
  5. Choose either Chat with us or Have us call you.

 

To ensure that you'll be assisted on time, please check out our support hours before performing the steps.

 

You can keep this article in case you bump into the same issue in the future: How to fix Error 6189, 816.

 

Also, I'm adding this helpful resource that you may utilize to help fix and resolve errors with your desktop file: Fix common problems and errors with QuickBooks Tool Hub.

 

We'll be around, willing to back you up if you're still experiencing errors with your QuickBooks Desktop. Just let us know in the comments below, and we'll provide further assistance.

4 replies

L
LollyNino_CQuickBooks TeamAnswer
QuickBooks Team
July 21, 2023

Thank you for posting here in the Community, @jbice333. 

 

It isn't easy to experience any inconvenience when doing a task. I’ll point you in the right direction for help here to get you pointed in the right direction for fixing the error -6189, 816 in QuickBooks Desktop (QBDT)

 

I appreciate the detailed information you posted above about the steps you did on your end. To ensure this gets taken care of, we need you to give us a call. Our Phone Support Team needs to perform further troubleshooting to get rid of the error when you open QuickBooks.

 

Here's how:

 

  1. In your QuickBooks Desktop program.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Enter your concern in the description box and select Continue.
  5. Choose either Chat with us or Have us call you.

 

To ensure that you'll be assisted on time, please check out our support hours before performing the steps.

 

You can keep this article in case you bump into the same issue in the future: How to fix Error 6189, 816.

 

Also, I'm adding this helpful resource that you may utilize to help fix and resolve errors with your desktop file: Fix common problems and errors with QuickBooks Tool Hub.

 

We'll be around, willing to back you up if you're still experiencing errors with your QuickBooks Desktop. Just let us know in the comments below, and we'll provide further assistance.

J
jbice333Author
July 24, 2023

So, I followed the process for resolving Error Code -6189, -816, even though this is not the error code that I was receiving. 

 

Solution 1: running QuickBooks Tool Hub did not work. 

 

However, following Solution 2, resolved the issue for me.  I shut down the laptop, then shut down the server.  Restarted the Server and opened QuickBooks and the database on the server.  With it still open on the server, I had the user start her laptop and open the database in QuickBooks.  The error went away.  

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
July 22, 2023

@jbice333 

The error message is very suspicious. How did you get the installer file?

 

    R
    ryanlrosscpa
    July 23, 2023

    I am having the identical issue

    R
    ryanlrosscpa
    July 23, 2023

    I am having the exact same issue. What did support tell you when you contacted them? I was told my data files in my old version of QBDT were corrupted and were causing the error codes, and eventually those files would shut down. What did you learn? I would appreciate the opportunity to learn from your situation. I installed my new QBDTversion on a different computer running W10 and the files worked fine with no error codes.

    R
    ryanlrosscpa
    July 31, 2023

    Hey - listen up closely everyone who has this error code. My problem is 100% solved. It was malware that was placed on my machine. The window that pops up when you get the error code is part of the malware. The phone number on the window that it says to call is part of the malware. If you call that number - you are calling those who placed the malware on your machine! They tried to sell me support that was several thousand dollars. The phone number of Intuit's fraud line is [removed]. I spoke with this phone number, they pointed me to the files to delete of my machine, and once I did that I have been working in my QB just fine. If you have other questions please let me know!

    V
    Vangal
    August 3, 2023

    It's still impossible to get help with this issue.  I have been talking with support.  They don't seem to have a solution and have to escalate it.  Then they do call backs after office hours and email me that they tried to callback but got voicemail.  It's so frustrating.  I don't know how you got through to the fraud dept... I wish they would just put me through to them.  I'm waiting on hold again to reach them.  Hold time is 45 mins.  I'm so frustrated.  I switched to QB to save time but so far, it's just costing me more time and money.

    R
    ryanlrosscpa
    August 3, 2023

    The phone number to the fraud dept is [removed by moderator].

     

    But I think QB deletes the number everytime I post it. I wish I had another way to get it to you!

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