Invoice Disappearing

This isn't the kind of experience we want you to have while managing invoices in QuickBooks Online (QBO), @Kibberia Accounting.

This unusual behavior of the QBO system (disappearance of an invoice) can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Invoices tab from the Sales menu. From there, filter the invoice's Status and Date to narrow down the search.

If you're able to find the invoice you're looking for, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

Once you're done, I'd recommend pulling up the Invoice List or Open Invoices or Invoices and Received Payments report. This way, you can effectively monitor your invoices, as well as your income and receivables. To do this, go to Who owes you, a section from the Reports menu's Standard tab.

Also, QBO gives you the tools to create attractive and professional-looking invoices. With this, you can add the info that matters most to your business. To know more about this process, you can check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please keep me posted on how it goes. If you have other concerns about managing invoices and income transactions in QBO, you can drop a comment below, and I'll gladly help. Take care always, @Kibberia Accounting.

The invoice was no longer listed on the Invoices page. It just disappeared, but was not deleted by one of our employees. The invoice# was no longer being used once it disappeared.

I appreciate you for getting back to us, Kibberia Accounting.

At this time, I'd recommend reaching out to our Phone Support team so an agent can take a look at your account and verify this further.

You can contact them through this link: QuickBooks Online Support.

Also, if you want to take and process payments within your QuickBooks Online account, you can send online invoices.

Don't hesitate to Reply to this thread if you have other concerns. Keep safe!

Did you ever get this issue solved? I sent an invoice a day or so ago, got a confirmation number that it was paid by the customer, and now its just GONE with the money as well.... Not sure what to do. The only proof I have is the email I got sent saying the customer paid the invoice but when I sign into quickbooks, nothing is there. Like you said in your post, it completely disappeared and I've tried everything. Just acts like it never existed in the first place.

Glad to see you here, @Baileychatt14.

I'd be pleased to assist you today. Allow me to share some basic troubleshooting to help resolve this unusual behavior.

Issues like missing transactions are usually the result of outdated or corrupt cache files in your web browser. Let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Log in to your account and find the missing transactions. If everything is complete, I recommend clearing the cache of your regular browser so you can access QuickBooks with a clean slate. You may also use a different supported one.

Otherwise, if it overwrites the first one, I suggest contacting our Customer Care Support team. This way, they can take note of your case and raise a ticket for further investigation if needed.

Additionally, running reports is a great way to locate your entries. You can customize them to focus on specific accounts or filter for specific things.

Visit me here again in the Community and keep me posted on your progress with locating your invoices and payments. I'm determined to help you succeed.

Did anyone resolve this for you guys? The same thing happened to me - all invoices and a recent payment gone - funds never received but the customer paid the invoice? Why is this a chronic issue for QuickBooks??? Big YIKES!!!

Hello, SLM2481.

Thanks for joining this conversation. I'm here to help fix the issue you're having with invoices and their payments in QuickBooks Online (QBO).

If you already tried the steps shared by my colleagues above and the issue persists, I highly suggest contacting our Support team.

They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.

Here's how to reach them:

1. In QBO, click the Help (question mark) icon at the top right.
2.  Select a suggested option, or type a question or topic you need help with.
3. Select Contact Us and choose a way to connect with us.

To check for our Support hours, visit this article: QuickBooks Online Support.

In case you need it, I'll add these articles that tackles managing invoices and payments in QBO for more information:

• Create invoices in QuickBooks Online.
• Record invoice payments in QuickBooks Online.

Moreover, I recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

Please post again or leave a comment if you have follow-up questions about this or anything else. I'll be here to assist. Stay safe.

It's happening to me too now - all invoices are gone. The page is just blank.

I appreciate you taking the time to post here in the thread.

It seems you posted a relevant question that my colleague JoesemM answered. If you haven't received notification yet, please refer to this link for her response: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-my-invoices-have-all-dis....

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

All of my invoices are gone too.  ALL of them. ugghh and I'm in the middle of following up on a couple that are late, now I don't have the original to send to them. so frustrating

Thank you for visiting the QuickBooks Community, pianogal. This isn't the kind of feeling I'd wish you to have, and I know how vital it is to have the invoices to send to your customer. I'll share an update about this matter and ensure you'll be routed to our support to assist you further.

Please know that issue of several invoices being disappeared in your QuickBooks has been recently tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible.

I suggest contacting our QuickBooks Online Support Team so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive updates through email once the issue is resolved.

Lastly, you may refer to this article if you need steps to view, create, and edit sales transactions from within the Sales page: View sales transactions in QuickBooks Online.

I'm always here to help if you have any other concerns or questions about invoices in QBO. Just tag my name in the comment section and I'll get back to you as soon as I can, pianogal.

I'm using QuickBooks Self-Employed online via computer.

- None of my invoices will show.  I tried pulling paid / unpaid / drafts / all time frames.  None will list.

- I created a new invoice, which worked, but once I saved it and left it, I'm unable to find or access it again.

- The assistant says I have the correct # of invoices, but the site won't show them to me.

- I tried asking the assistant to open my draft invoice.  It shows me a box with it and when I click on it nothing happens.  I'm so close.  I know it exists.  GIVE IT TO ME.

- So frustrating on a Saturday when I'm trying to create invoices and can't see them to finish and send etc. 

- I've followed all the steps.  I don't owe Intuit money LOL.  All devices are up-to-date.  Everything has been rebooted.  Cache and EVERYTHING else cleared.  Using a private browser. 

- Everything else works on the site with the exception of viewing and accessing invoices.  Please help. This is my livelihood! * and find a way to give me my time back!!

And I get the same result using ALL of the supported browsers.

Hello JennyGA! Thank you for joining the thread and sharing your invoice tracking experiences. I'll give you some information about the invoices in your QuickBooks Self-Employed account.

We understand that runtime issues within your program may impact your business operations with QuickBooks. Please know that this isn't the experience want you to have.

We have received reports about all missing invoices in the Invoices tab. It would be best to contact our QuickBooks Live Support Team to be added to the list of affected users. We will keep you informed through email as our software engineers diligently look for a solution.

To contact support:

1. Click the Help (?) icon, then select Contact Us.
2. Type Talk to a human. Tap Continue.
3. Choose which way you want to connect with us: Have us call you or Chat with us.

As a workaround, you can monitor your invoices through your mobile app.

I've also included the following articles that you can use in handling invoices moving forward:

• Create invoices in QuickBooks Self-Employed
• Export transactions and get reports in QuickBooks Self-Employed

The Community is always available to help you if you have any questions or concerns regarding managing invoices or any other issues relating to QuickBooks. Keep safe, JennyGA!

Me too!  Mine have disappeared as of today. 

Please get this resolved.  Your recommendation to monitor my invoices by phone is irritating but doable. However, creating and sending accurate invoices from a 3x6 screen (phone) is tedious and not something I'm time budgeted to do.  To remedy this, I downloaded the app to my iPad as it is a much larger screen than a phone.  Upon opening the app and logging in, the interface is limited to a 3x6-ish rectangle with a huge empty black background on my nice big iPad.  Come on. 

I was so loving you guys.  I will call and 'talk to human' on Monday.

All of mine disappeared on friday. It's not hte browser issue. 2 different laptops have the same result. NO INVOICES! 
  Quickbooks. You are aware that the issue is on your end. Please fix this! 

Me too.  All invoices gone this morning.  Tried 3 different browsers on 2 different PC's, Mac and PC.  Cleared Cache, cleared history, rebooted.  Only good news is invoices appear in the app on iPhone.  Been waiting on Chat for 2 hours. 

Thanks for joining this thread, on-in-2. I appreciate your detailed information.

Since invoices aren't showing up in QuickBooks, I'd recommend trying to access the Invoices screen with a web browser while in incognito mode.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

Another thing you can try is accessing your books with our QuickBooks desktop app for Windows and/or Mac and seeing if the invoices display.

Here's direct download links for both:
 

• Download QuickBooks desktop app for Windows
• QuickBooks desktop app for Mac

I've also included a detailed resource about working with invoices which may come in handy moving forward: Create & manage invoices

Please don't hesitate to send a reply if there's any questions or additional information you'd like to provide.

Working now in both incognito/private and standard modes.  

Invoices are back. Site is working as it should. Thank you for getting right on this. 

They are back. Gee whiz.. THANK YOU!

Missing an invoice from last year.  Now all I have is an unapplied payment.  This is the second time intuit has corrupted my file in two months.  Why did you force me onto your buggy online platform?  Why couldn't I keep the desktop?  I never had any trouble maintaining the integrity of my company file.  Intuit on the other hand have proven absolutely incompetent at file maintenance!  It's not your data.  It's mine.  Give it back.  Intuit has proven to be untrustworthy.

As always, I wasted my time with incognito mode and clearing cache (wouldn't shouldn't be necessary, and isn't on any other brand of software).  As always, it didn't work.

Why do I have a "fresh new look" and the same bugs we've been complaining about for years are unfixed?  This is accounting software, not a karaoke app.  Why can't you demonstrate a modicum of social responsibility and focus on not corrupting customer accounting data instead of fresh new looks forcing us all to relearn your awful, awful software?  Why not take a break from stealing from poor families with your free file scam and fix your worthless software?

WHERE'S MY INVOICE!?!

Why are you emailing my invoices so I have no sent copy?  What is that asinine thinking?  Intuit is too incompetent not to lose invoices.  I think you guys have forfeited the mail traffic.  At least if I had control over that, I could look in the sent box for the INVOICE THAT INTUIT LOST.

I'm an electrical engineer with 30 years experience.  I've authored software, used specials with only a few users, been a first user on a new compiler, learned countless apps for customers, and as God as my witness, I have never used buggier or more undependable software than QuickBooks Online.  You guys deserve some kind of award for not only executing the worst design, but maintaining it so it's ever less dependable.  I hope karma finds you all.