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karvisais
January 27, 2022
Solved

Non-Admin Network Users Being Asked for Admin Permissions

  • January 27, 2022
  • 1 reply
  • 5 views

We currently have the latest QB Enterprise Desktop version installed on a virtual terminal server which allows remote personnel to access their respective company file.  I am an "administrator" on the terminal server and and "admin" for all of our QB company files.

 

My issue is a chronic, idiopathic for my non-admin QB users and it has been around for probably the last 5 years.  I will have users email me that they cannot open their company file because QB Enterprise is asking for an "admin" password in order to continue.  Normally, all I need to do as an "admin" on our terminal server is to start the program and then exit.  Once I do this, the user can then access their file.  They enter their own userID and password and can open their file fine.  This does not occur all the time, but it happens often enough where I feel the question should be put out there for possible solutions.

 

We do not want to grant full administrator permissions to the server or the folder, obviously, but it is odd that all I need to is simply start the program (no even needing to open a company file) and it resets something in the background that then allows non-admin users to open their company files normally.

 

Any suggestions?

 

--Kevin

 

Best answer by Rasa-LilaM

Hey there, karvisais.


I can see how this unusual behavior you’re experiencing when non-admins have to input their admin password takes your business time. Let me help ensure these users can open the company without entering the admin password.


We’ll have to review the multi-user setup to determine what caused the issue. Performing this process requires us to gather personal data to access your company file.


To keep your account safe and secure, I recommend you get in touch with our Technical Support Team. They have extra tools to properly configure the multi-user setup. Contacting them ensures a real-time solution, so users will no longer have to type the admin password to open QuickBooks.


Here’s how to reach them:

 

  1. Head to the Help menu at the top bar to select QuickBooks Desktop Help F1.
  2. Scroll down to the bottom of the window and click the Contact us link.
  3. In the Contact Us screen, type your concern in the Tell us more about your question field. For example, issues in logging in to QuickBooks for non-admin users.
  4. Then press the Search menu and choose the support options: Call us to speak with an agent or Message Us to chat with a specialist.

 

I’m adding some links below to help you in the future. These resources contain solutions on how to troubleshoot multi-user issues, configure the folders for Windows permission, and host company files over a network with Database Server Manager.

 

 

Click the Reply button and add a comment if you have additional questions about logging in to QuickBooks in multi-user mode. I’m more than happy to answer them for you. Have a good one and stay safe. 

1 reply

R
Rasa-LilaMQuickBooks TeamAnswer
QuickBooks Team
January 27, 2022

Hey there, karvisais.


I can see how this unusual behavior you’re experiencing when non-admins have to input their admin password takes your business time. Let me help ensure these users can open the company without entering the admin password.


We’ll have to review the multi-user setup to determine what caused the issue. Performing this process requires us to gather personal data to access your company file.


To keep your account safe and secure, I recommend you get in touch with our Technical Support Team. They have extra tools to properly configure the multi-user setup. Contacting them ensures a real-time solution, so users will no longer have to type the admin password to open QuickBooks.


Here’s how to reach them:

 

  1. Head to the Help menu at the top bar to select QuickBooks Desktop Help F1.
  2. Scroll down to the bottom of the window and click the Contact us link.
  3. In the Contact Us screen, type your concern in the Tell us more about your question field. For example, issues in logging in to QuickBooks for non-admin users.
  4. Then press the Search menu and choose the support options: Call us to speak with an agent or Message Us to chat with a specialist.

 

I’m adding some links below to help you in the future. These resources contain solutions on how to troubleshoot multi-user issues, configure the folders for Windows permission, and host company files over a network with Database Server Manager.

 

 

Click the Reply button and add a comment if you have additional questions about logging in to QuickBooks in multi-user mode. I’m more than happy to answer them for you. Have a good one and stay safe. 

    K
    karvisaisAuthor
    January 28, 2022

    Thank you.  I just used the Database Server link and pointed it to where we have our files.  The scan results look like it repaired something, but I could not get a report.  I will pass this update along to my users and see if the problem persists before I call in tech support.  Much appreciated for the quick reply.

     

    --Kevin

    L
    lwinstonjr
    May 25, 2022

     

    Hi karvisais,

     

    Did this solve your provlem? If not, is it solved? What finally helped? Thanks in advance.

     

    -Lee 

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