Solved

DataServiceUser error

Forum|Forum|5 years ago
November 17, 2020
2 replies
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We were using desktop QB but then went to a hosted online version. I tried to delete QB desktop from my pc, it would not delete and then created a new user on my computer QBDataServiceUser23 and made that the adminstrator on my own PC. How can I change this? Is there a standard password for this situation?

QuickBooks Desktop

Best answer by Ryan_M

Hello:

Just an update. Took QB support 4 hours but they were not able to help. They just told me to get outside help since we do not have internal IT department. I already tried one, and they are the ones who sent me to QB as they said this program created the user. Not sure what to do now.

Hi @LovelyCandy,

Thank you for the update. Allow me to point you in the right direction for support in your situation.

Since you already spoke to our Technical Support team about this issue, and they referred you to an external IT support, then that's what I can suggest as well. This means the issue you have is caused by a factor that's already outside the QuickBooks product.

You can take a look at this article as well: Create data level permissions. It has the steps on how you can assign custom roles for your users.

If you have other issues such as getting access to your QuickBooks Desktop company file, don't hesitate to place a comment below. I'll get back with you.

BettyJaneB

Level 9

Hello there, @LovelyCandy.

Allow me to provide some insights about the user name that's showing up on your PC.

The QBDataServiceUser user account is generated in the system because it gives every command in less time. This is just a recommendation, so you can easily find the QuickBooks database “service” running.

There is no standard password in this situation. You have to access your PC using your admin credentials. After that, you may uninstall the QuickBooks installed on your PC.

Here's how you can uninstall it:

Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
Select Programs and Features or Uninstall a Program.
From the list of installed programs, select the version of QuickBooks Desktop you'd like to remove.
Select Uninstall/Change and then Remove.
Press on Next. If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).

I've also added here a link that you can check out for complete details about uninstalling and reinstalling the QuickBooks Desktop: Learn how to do a clean install of QuickBooks Desktop for Windows to fix company file issues.

For more insights about how the QuickBooks Data Services works and how to contact it's support in case you need it, you can always scan through this link: QuickBooks Data Services FAQ.

Let me know on how things turn out on your end. I'll be right here to assist you further if you need more help. Have a nice day!

L

LovelyCandyAuthor

Hello, thank you for your quick reply. The problem is that I was the administrator. For some reason it added this as a user and assigned administrator to QBDataServiceUser23 and took away from me. I have no idea what the admin password it assigned to this user. I have tried all passwords it could be. So now I do not have admin rights on my own computer so I cannot remove it but I cannot also make any changes on my own PC.

C

Candice14

Level 8

Hey there, @LovelyCandy.

Thanks for reaching back out to the Community and giving me some clarification on the issue. I hope your week is going well so far.

The best way to get an answer to your question would be by contacting our Customer Support Team or getting in touch with your IT to help with the admin password. If you choose to contact our Customer Support Team, they'll use a screen share tool to walk you through some steps to help resolve this problem.

Here's how:

Go to the Help menu.
Pick QuickBooks Desktop Help.
Click the Contact Us hyperlink.
Give a brief description of the problem and press Let's talk.
From there, you can choose which support method works better for you.

That's all there is to it.

After getting in touch with our Support Team, this problem should take no time to fix. Let me know how it goes. I want to ensure that you're able to get back to running your business. I'm only a post away if you need me. Have a great week!

N

Nes2023

I have the same issue. This QBDataServiceUser32 password keeps on popping up.

and can't open my Q.B. I called QB tech support and was not able to resolve the issue.

She recommended me to reset my Windows....How did you resolve your issue? Need help here too.

Thanks

Q

Quick75

I keep deleting the user from my computer. Tech support said it shouldn’t add a user. I believe it is a hacker just my opinion. Delete it and then it pops up later on. It has changed its name before and now on the notes say need to run quickbooks. Once it was updating itself. I do Windows r and type netplwiz then remove it. Trying to disable it.

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