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Mar 2, 2021 12:30 PM UTC
Question

Something’s not quite right Unexpected problem : -1

Something’s not quite right Unexpected problem : -1

17 replies

Level 9
Mar 2, 2021 1:46 PM UTC

Let's get rid of the error you're getting, dan-garza.

 

The error you're getting is often caused by a browser issue. To fix this, access your account via a private browser (incognito). This doesn't store data in the cache, reason why it's the best place to isolate browser issues.

 

Refer to the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + P

If it works, please clear the cache on your browser to delete some outdated files. Otherwise, you can try using other supported browsers to be thorough.

 

You might also want to visit our easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:
 

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

Level 9
Mar 3, 2021 9:52 PM UTC

Hi, dan-garza.

 

Hope you’re doing great. I wanted to see how everything is going about the error "Something's not quite right. Unexpected problem. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


Looking forward to your reply. Have a pleasant day ahead!

Mar 28, 2022 9:48 PM UTC

No I did everything listed as it relates to the clearing browser etc and no luck in Incognito either. 

QuickBooks Team
May 15, 2024 7:17 PM UTC

OMG- it's 2 years later and they still haven't fixed this issue!


I'm worried to hear this, H4H.

 

I'd like to request more details to pinpoint the cause of this issue. Could you please specify the actions you took before encountering the error message? Also, can you indicate the specific page where the error occurred?

 

Please add a screenshot of your problem. Any additional details shared will greatly help us to solve this promptly. Please cover any personal identifiable information (PII).

 

I'll await your response. We'll be right back. Take care.

Feb 10, 2022 5:37 PM UTC

Hi @dan-garza , did you ever get this resolved ? I've been trying to work through support for the last 2 months but they can't figure it out.