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Level 1

Why the description disappeared?

1 Comment 1

Why the description disappeared?

Hello there, @smallbusfcande.


It's nice to see you here in the Community. I'm here to help make sure your concern is taken care of.


Just to clarify, may I know which description you're referring to? Any additional details will be much appreciated.


There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. That said, let's perform some troubleshooting steps that can help us isolate this.


To start off, try logging into your QBO account using a different or a private browser. Here's how:


  • On your keyboard, press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Internet Explorer).
  • Control + Option + P (Safari).


Once logged in, go back to the page where the description you're referring to disappeared. If everything looks fine, return to your default browser and perform clear cache to remove temporary internet files on your computer. Before doing so, make sure to take note of your saved passwords and URLs.


That's it! Let me know how it goes in the comment section below. I'm always here should you have any follow-up questions or concerns. Wishing you and your business continued success!

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