Quickbooks pay now link not working

Hello @coreycpoc,

Let's run the QuickBooks Utility tools and fix your invoice's data so your customers can pay it after sending it. I'll show you how.

A. To Verify Data

1. Go to File.
2. Click Utilities.
3. Select Verify Data.
4. Click OK.

B. To Rebuild Data

1. Go to File.
2. Click Utilities.
3. Select Rebuild Data.
4. Click OK.

In addition, here's an article you can read to learn more about the QuickBooks tools: Verify and Rebuild Data in QuickBooks Desktop.

Lastly, I've also included this helpful article for other ways that you can accept payments from your customers: Receive and process payments in QuickBooks Desktop.

Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.

Ok, I was able to successfully complete those steps and the hyper links are still not working.

Hello there, @coreycpoc.

I appreciate your time and effort in performing the troubleshooting steps to resolve this issue.

Since the issue persists, I suggest reaching our QuickBooks Desktop Messaging Team will pull up your account and verify this information. 

To get in touch with them, please follow the steps outlined below:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then click Search.
5. We’ll provide you a few support options.
6. Choose Messaging.

Check out the Support hours and types link to know when to message us at a time convenient to you.

I'll get back to you if you need anything else.

Just FYI,  I have contacted support and after 3 hours on the phone and a hour on chat - still NO RESOLUTION!  And this did work prior to the April 2021 update.

@JMark2 

Time to consider using a 3rd payment processor to integrate with your QBD.

I have just started using QuickBooks enterprise and noticed the pay now hyperlink not working.

I assume you never got a resolution?

Paul

Thanks for letting us know your concern, Paul.

Allow me to step in and provide you some steps that can help you fix the pay now hyperlink.

Let's try running the Verify/Rebuild utility. This is a way to check if the unexpected behavior is caused by data corruption. 

Here's how:

A. To Verify Data

1. Go to File.
2. Click Utilities.
3. Select Verify Data.
4. Click OK.

B. To Rebuild Data

1. Go to File.
2. Click Utilities.
3. Select Rebuild Data.
4. Click OK.

To learn more about the QuickBooks tools, check out this article: Verify and Rebuild Data in QuickBooks Desktop.

I'll also include this helpful article for additional ways to accept payments from your customers: Receive and process payments in QuickBooks Desktop.

I also encourage checking our Help articles page to learn some ways on how to manage your customer payments. From there, you can read great articles that can guide you through the steps by steps process.

I'm always here if you have any other payment concerns. Take care.

We are experiencing the same problem.  Has anyone found a solution?  Verify / Rebuild does nothing.

I appreciate your time and effort in performing the troubleshooting steps to resolve this issue, NLVB.

Since the issue persists, I suggest reaching our QuickBooks Desktop Messaging Team will pull up your account and verify this information. Here's how:

1. From the Help menu, select QuickBooks Desktop Help.
2. Click Contact Us.
3. Give a brief description of your issue, then click Search.
4. Choose a way on how to get in touch with us.

Keep us posted if there's anything that I can help with. Stay safe!

@NLVB 

How big is your file size?

Also reporting that the Pay Now link is not clickable in our outbound emails. Yes, support, we've done several Verify and Rebuilds and it still is not clickable. The link is there, but not clickable. When switching to the Thunderbird option, the link is only present when invoices are emailed through the Admin account. Even though I have other users who have access to everything, those links are never present at the bottom of a Thunderbird email unless we're logged in as Admin.

Hi there, TheUser734. The verify rebuild tool should fix the issue.

Since it doesn't work, let's ensure that QuickBooks Desktop is updated to the latest release. QuickBooks provides periodic maintenance releases and software updates to address emailing issues, add new features or enhancements, and update compliance data. 

Here's how: 

1. Go to Help and select Update QuickBooks Desktop.
2. Click Update Now, then select Get Updates.
3. When the update finishes, close and reopen QuickBooks. 
4. Choose Yes when asked to install the update, 
5. When the installation finishes, follow the on-screen instructions.

If the problem continues, we can perform other steps via the Send forms. 

1. Sign in to QuickBooks Desktop.
2. Go to each invoice.
3. Uncheck Send Email and click Save.
4. Recheck the Send Email and save it again to repair the link.
5. Then send the forms.

In addition, I have included an article that will provide you with the deposit times for customer payments to your bank: Find out when QuickBooks Payments deposits customer payments.

If you still have queries or concerns regarding managing customer payments, feel free to respond anytime. I will continue to assist you. Take care!

He did that! And was on the phone for over 3 hours with support.