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C
coreycpoc
August 24, 2020
Question

Quickbooks pay now link not working

  • August 24, 2020
  • 20 replies
  • 41 views

When we send emails out from Quickbooks the "Pay now" link is not working.  It is not clickable.  If you copy and paste the link, it does work, but usually it is a hyper link and the customer can just click it.  We can not expect our customers to know how to copy and paste that.

 

We need the link to be a hyper link so it can be clicked.

 

Please see that attached picture that shows the link I am referring to.

 

 

    20 replies

    J
    JonpriL
    Level 9
    August 24, 2020

    Hello @coreycpoc,

     

    Let's run the QuickBooks Utility tools and fix your invoice's data so your customers can pay it after sending it. I'll show you how.

     

    A. To Verify Data

    1. Go to File.
    2. Click Utilities.
    3. Select Verify Data.
    4. Click OK.

    B. To Rebuild Data

    1. Go to File.
    2. Click Utilities.
    3. Select Rebuild Data.
    4. Click OK.

    In addition, here's an article you can read to learn more about the QuickBooks tools: Verify and Rebuild Data in QuickBooks Desktop.

     

    Lastly, I've also included this helpful article for other ways that you can accept payments from your customers: Receive and process payments in QuickBooks Desktop.

     

    Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.

    C
    coreycpocAuthor
    August 25, 2020

    Ok, I was able to successfully complete those steps and the hyper links are still not working.

    J
    JorgetteGQuickBooks Team
    QuickBooks Team
    June 17, 2024

    This is almost funny. I called support and the automated system offered to send a link related to the problem of the button on invoices not working. They emailed me and the link with the info doesn't work either, LOL.


    I want to take a moment to thank you, STRATH907, for bringing this issue to our attention and for the actions you've already taken. 

     

    Your concern is important, and I'm committed to ensuring it is addressed promptly. While you have already been in touch with our payments support team, I'd like to offer additional options for connecting with a support representative, such as live chat or phone.

     

    Here's how you can start a live chat:

     

    1. Click here to begin the live chat.
    2. Fill in the required information on the form.
    3. Select "Start Chat."

     

    You can also request a callback from a representative by following these steps:

     

    1. Click here to request a callback. 
    2. Choose the QuickBooks product you're using. 
    3. Enter a brief description of your concern and proceed. 
    4. Select "Callback," enter your contact information, and click "Get a call."

     

    For more information, you can check our support hours or learn about contacting payments support by visiting this article: Contact Payments Support.

     

    Additionally, I'm including a few articles that could assist you in managing your QuickBooks Payments account in the Merchant Service Center and answering some of the most frequently asked questions:

     

     

    If you still have queries or concerns regarding managing customer payments, feel free to respond anytime. I'm here 24/7 to assist you.

    N
    NLVB
    December 5, 2021

    We are experiencing the same problem.  Has anyone found a solution?  Verify / Rebuild does nothing.

      Adrian_A
      Adrian_A
      Level 8
      December 5, 2021

      I appreciate your time and effort in performing the troubleshooting steps to resolve this issue, NLVB.

       

      Since the issue persists, I suggest reaching our QuickBooks Desktop Messaging Team will pull up your account and verify this information. Here's how:

       

      1. From the Help menu, select QuickBooks Desktop Help.
      2. Click Contact Us.
      3. Give a brief description of your issue, then click Search.
      4. Choose a way on how to get in touch with us.

       

      Keep us posted if there's anything that I can help with. Stay safe!

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