You have a disputed payment

We can see that you're facing a challenging situation with a disputed payment, tizaltyusa. Let me help you how to handle this.

When a customer disputes a payment, the financial institution notifies QuickBooks Payments. Then, once we receive the notification, we will send you an email with the appropriate instructions to begin the process and see if it's a retrieval request or a chargeback.

During the email process, it's important to provide all supporting documents or details to prove that the service was affected and that the dispute is reasonable.

For step-by-step guidance about the rebuttal procedure and other FAQs regarding the dispute process, please refer to this article: Handle chargebacks and retrieval requests for QuickBooks Payments.

Also, you can contact our Payments Support Team to check the status of the disputed payment and ask questions if you require.

Here's how to contact us through QuickBooks Online (QBO):

1. Sign in to your QBO company.
2. Click on the Help (?) icon at the top right of the page.
3. Select Search and click Contact Us.
4. Select Customer and Vendor Payments.
5. Choose a way to connect with us:
6. Start a Chat to begin the chat session.
7. Get a Callback from the available expert.

Supports are available from Monday - Friday, 6 AM to 6 PM PT.

For more info, you can check this article: Contact Payments Support.

Moreover, you can also explore this provided resource, which includes a collection of articles and some questions and answers related to QuickBooks Payments: Merchant Services Help Articles.

If there's anything else that I can help you with aside from the disputed payment, please feel free to leave a comment below. We're here to assist you thoroughly.

How do I upload documents or find a case number?

Good morning, @5247719971418927. 

Thanks for chiming in on this thread. I can point you in the right direction to upload documentation and to find your case number. 

To successfully do these actions, you'll need to contact our Customer Support Team. They'll have your case number, plus be able to let you know exactly where to send the documents. Here's how: 

1.  Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Enter your question and hit Let's talk. 
4. Scroll down and choose Get a callback. 

Keep us updated on how the call goes. I'm only a post away if you need me. Take care!