Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
R
R19S
September 2, 2020
Question

Verification code to log in?

  • September 2, 2020
  • 2 replies
  • 3 views

The TSheets app recently started asking for a verification code every time I log in. How can I turn this off? It is ridiculous to have to go to my email and get a code every time I log in.

    2 replies

    sberti
    sberti
    Level 1
    September 2, 2020

    Hello @R19S, thank you for reaching out to us here at The Community, my name is Sherissa and I am more than happy to assist you today.

     

    Here is a link to turn off Multi-Factor Authentication, this should work since TSheets is apart of the QuickBooks and Intuit Family of Products.

     

    If it does not work then it is apart of a known issue that our Support Team is tracking and working on.

     

    If that is the case you will need to reach out to our Support Team and let them know about the issue you are having so they can tag your account with the known issue and can reach out to you when it is resolved!

     

    I hope this helps and if you need anything else please feel free to reach back out to us at any time.

    sberti
    sberti
    Level 1
    September 3, 2020

    Hello @dupree31, if you see the section for "Set up Two-Step Verification" you will go through that process and instead of turning in "ON" you will turn it "OFF".

     

    Let me know if you need anything else!

    MariaSoledadG
    MariaSoledadGQuickBooks Team
    QuickBooks Team
    December 8, 2021

    Has this ever been resolved? We have recently been getting this happening to our employees.  There should have never been the integration between the two softwares....


    Let's make sure you'll be able to log in to your account without the verification code, Kraegenbrink.

     

    There aren't any issues when logging in with the code. The two-step verification is protection against fraud.  This is a security setting where you confirm that you're the one signing in to your account using a password and a unique code. As mentioned by one of our representatives above, you can turn it off so it wouldn't ask you when logging in. To do this, follow the steps below: 

    1. Sign in to your Intuit account.
    2. From the left menu, select Sign In & Security.
    3. In the “Two-step verification” section, select Turn off.
    4. Enter the code, then select Continue.

     

    However, if it's still asking for a code, I suggest reaching out to our Support Team so they can look into this and investigate further. They have the tools to pull up your account securely. 

     

    For your reference, you may want to change the total hours' format when running the payroll report. I've added this screenshot for your guide: Run And Use The Payroll Report In QuickBooks Time.

     

    Reach out to us if there's anything that I can help with your verification code. We're here to make sure that you get covered. 

     

    T
    TamiR
    October 14, 2020

    I tried your suggestion now I have to get a code via email and text. There has to be a way to go back to the way it was.

    M
    mckinley1975
    October 15, 2020

    I have been having the same, extremely frustrating problem.  Perhaps it is coincidental, but I recollect this starting when Intuit moved to a single sign on for TSheets and QuickBooks back in June.  Also, I always get asked for a verification code when logging into TSheets, but never for QuickBooks.

     

    For the Tech Support help.  This is not about turning on or off two factor authentication under our Intuit IDs.  Everyone who is complaining about this issue most likely already has two factor turned off.  I also don't believe it's about Cookies.  I have set my browser to accept and keep Cookies from TSheets and QuickBooks. 

     

    EVERY TIME I login to TSheets, I get the following:

    Once I enter the verification code, I get this:

    The first option is my email address and I always chose that.  I have not idea what the second option is, but it does contain my email address and it was apparently last accessed right around the time of your login consolidation. 

    I really like everything about TSheets.  However, this issue is such a nuisance that I am considering changing to another time keeping system. 

    J
    JHfrustrated
    October 16, 2020

    I too am having this exact same problem with having to retrieve a verification code from my email client whenever I log into TSheets, yet it is not required when logging into Quickbooks.  I also do not have two factor authentification turned on, and it also started at the same time as the integration of the two programs.

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement