Delete a client from Your Practise Client List in QBOA

alchuikov · ‎April 20, 2019

Trying to delete and getting the following message

This client cannot be made inactive because it has sub clients.

Can not find any sublcliens in INACTIVE clietns for the client.
Please cold anybody help me with this?
Thanks

ShiellaGraceA · ‎April 20, 2019

Hello alchuikov,

Have you tried accessing your account via private browser and making the client inactive?

Just press CTRL+SHIFT+N and then log in to QuickBooks. Then, try deleting the client again.

If you're able to make it inactive, you can go back to your main browser and clear your browser's cache.

Also, using a different browser can be an option, too.

If you're experiencing the same, please contact our Customer Care Support so we can investigate further.

Get back to me if you have further concerns. I'll be here to help.

alchuikov · ‎April 22, 2019

Hi Shiella,

The issue is that i can not use Private (incognito mode) in my browser.

I always use VPN to get access to my profile because i get the following error if don't do it

This page isn’t working

qbo.intuit.com didn’t send any data.

ERR_EMPTY_RESPONSE

I can work with other cloud systems like Xero, Zoho, Odoo in a normal mode of any browser and ONLY with QBO i have such issues.

Used different PCs ( with windows 10 as OS) and different Internet providers - the same error.

And only when i use VPN i can use QBO (it makes my work a little bit slower but it least it works)

I escalated the question earlier but nobody from QBO team could help solve the issue.

Can you assist me with this as well.

Regarding the customer removal.

Tried one more time by using the different browser - the same issue.

Please advise.

Thank you.

Anonymous · ‎April 22, 2019

Hello, alchuikov.

I appreciate the steps you’ve taken to fix the issue.

Since you’re still unable to remove it, let’s first make sure to delete all projects associated with this client. Also, remove the client from your Wholesale billing. Once done, try to delete the client again then log out and log back in to your QBOA account.

If you’re still unable to delete the client after following the steps above, I’d recommend contacting the support team again for further assistance:

Click Help at the top.
Select Contact us.
Enter your concern under How can we help?
Click Continue.

Make sure to reach them out during their business hours (5:00AM-7:00PM (PST) Monday - Friday. 6:00AM-3:00PM (PST) on Saturday).

Drop by again if you have other questions about QuickBooks.

dvmason · ‎October 14, 2020

Hello, I don't know if you're still waiting on a response to your question, but I just had a similar issue. One error message mentioned "sub clients" and another error message mentioned "projects." Neither of which I thought I had. Just went thru CHAT with a QBO rep, and he gave me the following steps:

go to SALES/CLIENTS

click the gear icon above "action"

under "other" check "include inactive" and "include projects"

once you find the client you're trying to remove (make inactive), you will be able to see if there are any sub-clients or projects. If there are, click on each one until its window opens, then in the lower right corner you should be able to DELETE (either project, which was my case, or perhaps sub client).

Then you can find that client again, and on the far right drop-down, you should be able to see "make inactive" as a choice. If not, you still have some cleanup to do (be it sub client or project).

Hope you and others find this helpful. It saved me today!

BusyBeez · ‎December 27, 2021

This worked for me! Thank you!

masullivan1953 · ‎March 11, 2022

I have been fighting with this for what feels like forever! Today I discovered a new twist--if you are using Pro Connect for taxes, go into Pro Connect and make the client inactive. Bingo! Gone from active client list in QBO!

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Delete a client from Your Practise Client List in QBOA