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L
lindak1119
Level 7
December 13, 2018
Question

For some reason when entering a bill, after selecting Save and New I am not returned to "choose a vendor". I have to actually use my mouse to select that option. Why?

  • December 13, 2018
  • 7 replies
  • 25 views
No text available

7 replies

M
MariaAlmaT
December 13, 2018

Hi there, @tnero.

 

Thanks for bringing this to our attention. I can help you check the behavior you're encountering when entering a bill.

 

Let me first verify the steps you've taken when creating a bill. I've tried this on my end and everything is working just fine. 

 

When you choose the Save and new button, you'll be routed to a new blank page to enter a bill. You'll have to use the mouse to click the drop-down arrow and choose a vendor.

 

If you're experiencing a different thing, I'll be glad if you can send me a screenshot of the Bill page window after clicking Save and new to further investigate what's happening.

 

Also, I suggest performing a basic troubleshooting steps. Please open QuickBooks and enter a bill using a private browser. If this works, try clearing your regular browser's cache and cookies or using a different browser.

 

This will download everything anew in the web page. Before doing so, you need to save necessary information such as login IDs’ and passwords.

 

That should provide you with information about saving and entering a new bill. Let me know if you're able to resolve this and if you have other questions. I'm always here to help. Have a lovely day!

J
jls49
March 3, 2023

I was able to save a bill I entered and then the page would come up blank to add a new bill, but it would take me right to the vendor tab.   I NEVER had to use my mouse to click on the tab.   It always just took me right back to vendor so I could just starting typing in the new bill.   Now, after entering a bill and saving it, it goes back to the address bar for Quickbooks and I have to hit tab about 6 times before I get to Vendor.   How do I correct this?

M
Mark_RModerator
Moderator
March 3, 2023

I want to make sure this issue is taken care of, @jls49.

 

Once you click the Save button after entering your transactions, QuickBooks won't clear the info entered and won't take you back to the Vendor tab.

 

One of the possible reasons why QuickBooks acts weirdly is because of a browser issue. To verify, let's log in to your QBO account using a private browser. To do so, you can press this shortcut key on your keyboard:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If this works, they need to clear the browser's cache so the system can start fresh. If they get the same result while using a private browser, I recommend switching to a different one.

 

You may also want to view all your vendor's transactions in QBO. You can go to the Expenses menu and select Vendors. From there, you can view your transactions for a specific vendor.

 

Come back to this post and let me know how it goes, @jls49. I'll be waiting for your response.

J
jls49
March 3, 2023

I have the same issue.   I never had to use my mouse to click the arrow to choose vendor before.   After entering a bill, I just save and it went back to the "vendor box".   Now it doesn't!   Why has it changed??

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