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Level 1

For some reason when entering a bill, after selecting Save and New I am not returned to "choose a vendor". I have to actually use my mouse to select that option. Why?

 
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QuickBooks Team

For some reason when entering a bill, after selecting Save and New I am not returned to "choose a vendor". I have to actually use my mouse to select that option. Why?

Hi there, @tnero.

 

Thanks for bringing this to our attention. I can help you check the behavior you're encountering when entering a bill.

 

Let me first verify the steps you've taken when creating a bill. I've tried this on my end and everything is working just fine. 

 

When you choose the Save and new button, you'll be routed to a new blank page to enter a bill. You'll have to use the mouse to click the drop-down arrow and choose a vendor.

 

If you're experiencing a different thing, I'll be glad if you can send me a screenshot of the Bill page window after clicking Save and new to further investigate what's happening.

 

Also, I suggest performing a basic troubleshooting steps. Please open QuickBooks and enter a bill using a private browser. If this works, try clearing your regular browser's cache and cookies or using a different browser.

 

This will download everything anew in the web page. Before doing so, you need to save necessary information such as login IDs’ and passwords.

 

That should provide you with information about saving and entering a new bill. Let me know if you're able to resolve this and if you have other questions. I'm always here to help. Have a lovely day!

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