How can I get phone number format corrected on statements?

Hi there, @kkirchner841.

You've got me here to share some insights about the phone number format in QuickBooks Online and how you can modify your number.

If you're referring to modifying your phone format number on the statement, you can do this from the Accounts and Settings. Before doing so, know that the system is using the default phone number format, which is ten digits (area code and 7-digit phone number), such as (555) 555-1234.

To edit your number:

1. Click on the Gear icon at the top.
2. Tap on Accounts and Settings.
3. Refer to the Company tab.
4. Under the Contact Info section, edit your phone number.
5. Select on Done.

However, if you mean to change your customer's phone number, this can be done from their profiles.

Here's how:

1. Click on the Sales menu at the left pane.
2. Hit on Customers.
3. On the Customers tab, choose the customer that you want to edit.
4. Go to the Customer Details tab, then select Edit in the upper left.
5. Enter the necessary changes.
6. Press on Save once done.

Any changes made in the system will reflect on the statement.

To give you more insights about changing the business contact information and adding phone numbers on the sales transactions in QBO, please see these links attached:

• Add a phone number permanently to sales transactions
• Learn how to update your business info in QuickBooks Online

Lastly, if you wish to customize your statement so you can have your desired phone number format, this option is currently unavailable. You can only customize the invoices, estimates and sales receipts.

I'll be around to lend a helping hand if you have any other questions. I'll make sure you;re taken care of. Have a lovely day!

I too was having this problem of the phone number format being wrong. I was able to fix it by removing +1 and providing only the 10 digit phone number.