Missing Invoice Numbers

Hi there, benkarl87.

Thank you for visiting the QuickBooks Community. I'll be sharing details on how the new estimates and invoices in QuickBooks Online works. Then, to ensure that you're able to see all the invoice numbers in your transactions.

We’re giving estimates and invoices a makeover! We’re rolling out new versions to some customers and getting feedback. For now, with the new experience, some of the functionalities from the old invoices and estimates will not be available. However, we will continue to make improvements to the new experience so that it ultimately replaces the old invoices and estimates. Here are some we'll add in the future:

• Sales tax
• Progress invoicing
• Custom fields
• Recurring invoices
• Ability to save multiple templates
• Classes
• Billable expenses
• Tags

On the other hand, even the new feature is now rolling out, there's always have the option to view the invoice numbers on the Sales page. This is because even the Custom transaction numbers is turned off, the system will constantly create an entry number. That said, it could be the cache full of history and temp files causes unexpected behaviors. I recommend logging in to your QuickBooks account using a private browser. This is to rule out the possibility of a webpage issue, and private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using.

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, I recommend clearing the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

If the steps above didn't work, use another supported browser as alternatives.

Lastly, please refer to this article to see how the Sales page gives you a status of sales transactions like open invoices, and paid invoices: View sales transactions.

Should you have any follow-up questions about the customer's entry, don't hesitate to post again or leave a comment below. Have a good one.

Thanks for your reply.

You mention the following:

This is because even the Custom transaction numbers is turned off, the system will constantly create an entry number.

Even in a private browser (Chrome Incognito Mode) and when viewing invoices from the Sales page, there do not appear to be any invoice numbers associated with the invoices created today and therefore the system does not appear to have created an entry number.

Further, when I check A/R from the Chart of Accounts, the fields where invoice numbers usually display are blank, further confirming my suspicion.

I reiterate that I changed no settings, yet after the new invoice UI rolled out, subsequent invoices no longer contained numbers. This seems like a bug on your end. I'd appreciate more information on how to troubleshoot this. 

I'm grateful that you took the time to provide me with an update on the steps that you've tried, benkarl87.

 I'm here to make sure you'll get the information you need.

I've tried to replicate it here on my end,  and I was able to see the Invoice number on the Sales page.

Since the issue persists after performing the steps provided by my colleague above,  I recommend getting in touch with our Customer Care Team. They have the tools to help further investigate the main cause of this issue. 

Here's how:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure we address your concern on time, please can check out our support hours.

After taking care of the issue, do you need help categorizing your invoice payments and other bank transactions? Feel free to use this article as a guide: Categorize and match online bank transactions in QuickBooks Online.

Also, here are some resources that I'm sure you'll find helpful in running reports:

• Reports Included in Your QuickBooks Online Subscription
• Run reports in QuickBooks Online

Please let me know if you have any other concerns related to invoices or any other QuickBooks concerns. I'm here to help.

Hi @LeizylM, QB Online Support confirmed this is a bug and added it to an ongoing investigation. 

In the meantime, users can void transactions made using the new layout, revert to the old layout, and re-issue their invoices in order to display invoice numbers again.

same issue with my QBO, when i did batch edit invoices, all the invoice numbers disappeared. 

Thank you for your response in the QuickBooks Community, SuperStar777. 

I will share details of what occurred when the invoice number disappeared and ensure that you can view all the invoice numbers in your transactions.

The first step is to perform basic troubleshooting by logging into your QuickBooks account using a private browser. This will help rule out any webpage issues, as private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using.

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in private browsing mode, I recommend clearing the cache of your regular browser. This will remove the history and log of sites so you can start with a clean slate. You can check this article to see the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

If the steps above don't work, use another supported browser as an alternative.

Please keep us informed if you have any more questions or need further clarification in QuickBooks Online. We are always available to assist you.

Your reply is like automated reply. as i am getting such response as and when I send any msg here on QB website

I know this hasn't been an easy process for you, SuperStar777. Let me make it up to you by ensuring the issue you've encountered about the missing invoice numbers when batch editing the transactions gets investigated.

Performing basic troubleshooting steps (logging via a private window and clearing cache) fixes glitches in the QuickBooks system, such as missing invoice numbers. The browser you regularly use when working on your books utilizes cached data to load web pages faster. However, excessive cache can lead to problems that affect the account's functionality and appearance.

If the issue persists, I recommend contacting our QuickBooks Support Team. They have tools to check the exact cause of the missing invoice number. It'll also allow them to submit a ticket to our engineering team to alert them about this if necessary.

Here's how to reach out to a representative:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

Before proceeding, check our support hours to ensure timely assistance.

Once a customer pays an invoice, record the payment to connect it to the invoice. It'll help you balance your accounts and check any remaining balance for accurate records.

If you have any other questions or concerns with creating or editing invoices, please don't hesitate to get back on this thread. This way, we'll be able to provide the help you need.

another automated reply!