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LWAY1
Jan 27, 2021 9:44 PM UTC
Question

Payment showing on AR Aging Report

When I run our AR Aging report a payment is listed among the invoices. See attachment. $7030.47 was paid via QB as a deposit.  The invoice is $14,060.94 total, so w/ a $7030.47 deposit paid, it therefore should show as $7030.47 open.  We happened to change our bank account for QB deposits that day so I thought it may be linked to that.  So I went & choose "undo" to the matching of the bank feed transaction & redid it but nothing changed.  This payment was 1 of 3 w/in QB deposit transaction but the other 2 payments aren't showing on the AR report.  Any guidance would be appreciated.  Thank you.

 

17 replies

Klent
Level 8
Jan 27, 2021 11:41 PM UTC

I can guide you in resolving this issue, LWAY1.

 

It could be that the deposits are not affecting your accounts receivable account that's why they're not showing on your A/R Aging Detail report. To fix this, you'll have to locate and edit the deposits. Then, link them to your open invoices to ensure that your records are accurate and error-free.

 

Here's how to edit the deposit:
 

  1. Select Accounting from the sidebar menu.
  2. Go to Chart of Accounts.
  3. Find the account you deposited the payment to, then click View Register from the Action column.
  4. Locate and click the appropriate deposit to expand the view, then select Edit.
  5. On the Bank Deposit screen, scroll down to Add funds to this deposit, then find the fund you need to edit.
  6. In the Received From column, search and choose the correct customer.
  7. In the Account column, search and select Account's Receivable.
  8. Click Save and Close.

Once the deposit entry is updated, it's time to apply it as an invoice payment. I'll show you how:
 

  1. Click the + New button.
  2. Under Customers, select Receive Payment.
  3. Select the Customer's name. You should now see all open customer invoices and outstanding credits.
  4. Add the Payment date.
  5. Under Outstanding Transactions, select the Invoice you need to mark as paid.
  6. Under Credits, select the deposit entry.
  7. Click Save and Close to complete the process.

Additionally, here's an article that you can read to help track all invoices that are due on a particular day or date range: Due invoices report.

 

If I can be of any additional assistance, please don't hesitate to leave a comment below. I'll be more than to help you again.

LWAY1Author
Jan 28, 2021 5:07 PM UTC

Thank you for the reply.  But when I go to the add funds section it is blank - the top portion labeled quickbooks payments is where all the deposit info is showing.  So I am unable to follow your directions.  Also, if I go to receive pmt for this customer the correct open balance is showing for that invoice.  So the payment has posted at least somewhat properly if the correct open balance is showing right?  Do you have any other recommendations? Thanks!

Candice14
Level 8
Jan 28, 2021 6:53 PM UTC

Good afternoon, @LWAY1. 

 

Thanks for reaching back out to the Community. I hope your week is going well so far. 

 

Since you've tried the steps above that my colleague provided, I recommend contacting our Customer Support Team. They have more advanced tools to help walk you through some additional details to fix this problem. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Give a brief description of the problem and hit Let's Talk. 
  4. Scroll down and choose to Get a callback. 

 

That's all there is to it. For future reference, you can check out our tutorials page to see other available features in your QBO account. 

 

Let me know how it goes. I want to make sure that all of your concerns are addressed. I'm only a few clicks away if you need me. I value you and the success of your business. 

ilesh kadakia
Oct 5, 2021 11:38 AM UTC

I enter payment in Quick books . My contract is Senior whole health. I enter payment half amount is credited agains invoices and half amount not adjusted against Invoices and my aging summary of 90 days shows credit balance.

MadelynCModerator
Moderator
Oct 5, 2021 1:14 PM UTC

I’m here to help and provide information to you, Ilesh.


There are many different reasons why you could be left with a credit balance in Account Receivable. Whether due to an error in your original invoice, overpayments, or unapplied payments.


You can review your transactions. Make sure the payment you entered is applied to the invoice properly. Check out the date and the status of the invoice. It should be marked as Paid in the All Sales tab. I’ll show you how:

 

  1. Select the Sales menu.
  2. Go to the All Sales tab.
  3. Locate the invoice.
  4. Check the status and payment link to the invoice. QuickBooks automatically mark the payment as Closed if it’s totally applied against the invoice.


You can visit this guide to learn more about recording and receiving payments to invoices: Record invoice payments in QuickBooks Online.


Also, here’s an article that contains useful information about accounts receivable in QuickBooks: What are accounts receivable? It gives you tips on how to manage receivables efficiently.

Please let us know if you have more questions or concerns with payments or reports. We’re always here to help. Take care!

JoesemM
JoesemMQuickBooks Team
QuickBooks Team
Mar 16, 2022 3:27 PM UTC

This is happening to me too.  It's so frustrating.  I RARELY get anyone at QB that has any clue how to use QB let alone how to help.  It's a total waste of time to chat.


Thanks for joining this thread, @glskunks.

 

Have you tried following the suggested steps shared by my colleagues on this thread? If you haven't you can follow those steps and it might help you fix your AR reports.

 

Also, to ensure that I can provide the best resolution, can you share more details of your concern? You can also include a screenshot, so I'll know the main cause of the issue.

 

To learn more about handling reports in the program, check these resources:

 

 

 Please keep me posted on how things turn out. I'm here to assist you if you need more help with QuickBooks. Have a good one, @glskunks.

ilesh kadakia
Oct 5, 2021 11:47 AM UTC

can you call me on [removed]

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