Question

TD Bank announced that it will not work with QuickBooks. It actually crashes it.

Forum|Forum|7 years ago
December 11, 2018
8 replies
27 views

I received an email from TD Bank 2 days ago (May 25th 2018) saying that they will be suspending access to QuickBooks and Quicken for a few weeks, no known date.

I immediately tried to Sync via Online Banking and it crashed QuickBooks. I mean full crash, making Crash Catcher open up.

Questions:

1) Does anyone know when or if TD Bank will give access back?

2) Why does the lack of access crash the entire QuickBooks program?

QuickBooks Desktop

I

IntuitBrooks

Level 5

First I've heard of it. Obviously QB shouldn't crash but it is a new specific situation and as such untested. Unfortunately I don't have a TD bank account to try it out with. First thing I'd try is seeing if you can download a WebConnect file from TD Bank's web site.

A

Anonymous

In their infinite wisdom, TD Bank eliminated the option of downloading to Desktop via Web Connect and replaced it with Direct Connect, which doesn't work now either. Whatever IT idiot did all of this doesn't know the difference between QuickBooks Online, QuickBooks Desktop, and Quicken, the latter two of which are shown TOGETHER on the same line as a download option.

G

Gary9284

TD Bank must have worked out the issues. I disabled the bank feeds for each bank account then went onto the TD Bank website and deleted the account access for QuickBooks. Then went back into QB and set up a new bank feed - received the connection error but went back to TD Bank website and allowed QB access to the accounts. Back into QB and clicked connect and it worked this time. I had done this numerous times before with no success so I figure that TD finally got their act together.

Thanks for all of the input and help - it's nice to know there are good people out there always willing to help.

qbteachmt

Level 11

They seem to still support Quicken using OFX. You can get a translator for OFX/QFX to .qbo for Web Connect to work. .qbo files are basically an OFX file.

R

RCV

QuickBooks Team

Thank you for bringing this to our attention, electricalcont.

At this moment, we are continuing to work with the bank to restore the connectivity after their most recent website re-design, and there's no specific time frame for the resolution date.

In the meantime, you can import your banking transactions through WebConnect.

On the other hand, you can run a verify rebuild data utility to identify if there's a data issue causing QuickBooks to crash while syncing to online banking.

While we're working on getting this issue resolved, you can contact our QuickBooks Desktop Technical Support Team, so they can add you to our notification list. This way, we can directly provide you the updates or resolution for this issue.

Here's how to reach them:

     1. Go to https://help.quickbooks.intuit.com/en_US/contactus.
     2. Select your QuickBooks product.
     3. Select a topic.
     4. Click the Get Phone Number button to see the support number.

We appreciate your patience in this matter. I'll also keep an eye on the issue and will get back to you if there's an update.

I

IntuitBrooks

Level 5

Thanks for the link - looks like this is entirely on the TDBank side. Probably best to contact them for info. Though I agree QuickBooks Mac should not crash. I've asked QA to look into that.

R

RaymondJayO

QuickBooks Team

Thanks for joining this thread, @bookkeeper27.

I appreciate you contacting TD bank and our Support Team to help resolve your bank feeds concern.

Yes, there is currently an ongoing investigation about the TD bank account not updating downloaded transactions. Our Online Banking Team is actively working to get this issue resolved.

As a workaround, you can deactivate and reactivate your bank account. This way, it helps to refresh the connection of your account in QuickBooks. Here's how:

Go to the Lists menu, then select Chart of Accounts.
Select the account to unlink from imported online transactions.
Choose Edit from the Action pop-up menu.
Select the Online Settings tab.
In the Download Transactions window, select Not enabled and click Save.
In the Edit Account window, click OK.
Create a new bank account with the same name as the existing bank account. Then, add the number 1 at the end of the name (for example, if the original bank account is ABC, create a new account named ABC1.)
Import the file.

Please read through the pages 161 and 162 for your reference through this link: QuickBooks for Mac 2016 User's Guide. For more troubleshooting steps to resolve online banking issues, you can refer to the solutions through this article: Troubleshoot Online Banking (Mac).

Stay in touch with me how things go after performing the above steps, @bookkeeper27. I want to make sure this issue will be taken care of so please feel free to leave a comment below. Rest assured, the Community is always here to help you out. Have a great day!

J

jduprie

I have the same problem in QB on a windows box. Has there been any progress on a fix? their "workaround" only works once, then I have to do it all over again the next time I try to download transactions.

C

Charies_M

Level 9

Hello there, jduprie.

Thanks for letting us know about this. I want to make sure this is taken care of.

Since the previous workarounds did not work well, this time let's download your banking transactions through Web Connect.

Here are the steps to download:

Access your bank's website within QuickBooks.
From the Bank Feeds center, choose the appropriate bank.
Select Download Transactions.
A QuickBooks browser window opens and displays your bank's website. Use your customer ID and PIN or password.

You can check out this article to know more about downloading bank transactions in QuickBooks: Download Bank Feed transactions.

Also, I recommend you get in touch with our QuickBooks Desktop Support. They have wide variety of tools to use for conducting a deeper investigation about this.

Let me know how it goes or if you have follow-up questions about this. I'm still here whenever you need help.

B

baselinep

I would love to know. Was this resolved?

JaneD

Level 6

Hi there, baselinep.

Thank you for joining us in this thread. Let me share a few details about the TD bank investigation and bring in your transactions into QuickBooks Desktop (QBDT).

Are you getting any error codes when downloading bank transactions into QBDT? I'm happy to inform you that the TD bank investigation has already been resolved.

To get you back on track, we can reset the connection by turning the bank feeds off. To do so, please follow these steps:

Open QuickBooks Desktop.
Go to Lists and choose Chart of Accounts.
Right-click on the account and select Edit.
Go to the Bank Feed Settings tab.
Select Deactivate all online services.
Click on OK.
Select Save & Close.

Then, enable the bank feeds again by following the Step 2 section outlined in this article: Get help with error OL 301 or 393.

If you're encountering any bank errors, you can refer to these articles that will help you out:

That will do it. The recommended steps above should usually resolves any bank issues. Keep me posted on how it goes by leaving a comment below. I'm always here to help.

A

Anonymous

Because TD Bank's IT staff doesn't understand the difference between Quicken, QuickBooks Desktop, and QuickBooks Online, and they totally screwed up this recent consolidation of the two online banking methods. And half the time when you ask the support staff they tell you to call QuickBooks. They're clueless!

A

Anonymous

TD Bank still does not support the Web Connect option for the Desktop version of QuickBooks. The line they show for Web Connect is Quicken / QuickBooks QBO which are obviously two entirely different programs, and whatever is in there cannot be imported into QuickBooks. The only other option they give you for the Desktop version is Direct Connect which works from within QuickBooks and in my opinion, is a pain. If you prefer to use the Web Connect option, the address they gave me to write to is:

TD Bank

1701 Rt. 70

Cherry Hill, NJ 08034

I've now written to them twice. The first person that called me had no idea what I was talking about (like whoever set up the online banking at TD Bank), and only offered to walk my client through their online banking setup a second time, as it failed the second time I tried to log in. Maybe if enough people write to them they'll address the real issue, getting Web Connect working again.

A

Anonymous

Hello, @578755.

It's perfectly understandable that your upset about this ongoing issue with TD Bank Web connect.

Thank you for sharing your opinion about this with the other users in the Community. Our Engineering Team will continue to work with the financial institution in getting this resolved.

That said, please don't hesitate to reach out should you need anything. Have a good one.

W

WLLE

Has this issue been resolved? I have TDBank and want to open a QB account but I don't want any issues going in! Thanks!

JaneD

Level 6

Hi WLLE,

This issue has already been resolved. To ensure that you're able to connect the bank account with QuickBooks, update the software to latest release.

Here are the steps:

From the Help menu, select Update QuickBooks.
Go to the Update Now tab on the Update QuickBooks window.
In the Option tab, click on the Mark All and choose Save.
From the Update Now tab, mark to select the Reset Update checkbox and click on Get Updates.
Restart QuickBooks. When prompted, accept the option to install the new release.

Then, refer to the detailed steps in this article to connect your bank account: Set up account for Bank Feeds.

Let me also share this link for future reference: Get started with Bank Feeds for QuickBooks Desktop.

Please leave a comment below if you have any follow-ups. I'm here to help. Have a great day.

A

Anonymous

This is NOT the issue. The issue is, TD Bank no longer allows you to create a “Web Connect” file. They show “QBO” as an option, but it’s actually Quicken. The only other option you have is Direct Connect, which doesn’t work for my purposes. I’ve tried to explain this to the department that oversees this at TD Bank, but they don’t “get it,” and apparently don’t care.

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