Hi there, @blaisew.
Let's try some basic troubleshooting steps to check if this is a web browser related issue. Sometimes, the stored cache for a long period causes unusual behavior to the browser. Let me show you how.
To start, let's access your QuickBook Online (QBO) account via a private/incognito window. Here are the keyboard shortcuts in opening a private/incognito window:
If you're able to run reports with ease via a private/incognito window, then we'll have to clear your regular browser cache. This way, it'll prevent unusual behavior to the browser.
If the error persists, I suggest using another supported browser.
I've also added this great resources for reference in case you want to learn how to customize reports in QBO: CUSTOMIZE REPORTS
As always, feel free to leave a comment below if you need further assistant. I'm always here to help. Take care!
Partial success! I used incongnito (Chrome) and the report worked. So I followed your advice and cleared cache and site info. But that didn't seem to help when I wasn't in incognito mode.
Any other suggestions?
Thanks for getting back to us.
Let me route you to our phone support team so they can review your account and get your concern addressed as soon as possible. This way, they can investigate on this if other users are also experiencing this issue.
Here's how to reach them:
I have included these Help Articles in case you have other questions in QuickBooks Online (QBO).
Fill me in if you have other questions. I'd be glad to help.