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Unable to create a balance forward statement for certain customers even though there is invoices. Error message: Can’t create all statements customers have no statements

 
Solved
Best answer 09-26-2019

Accepted Solutions
Moderator

Hello guys, I'd be glad to let you know that our engineer...

Hello guys,

I'd be glad to let you know that our engineers have recently resolved this issue. You should be able to create statements for customers without a problem. If the same thing happens, I'd recommend contacting them again using the steps above. They can further help you with this.

Please let us know if you have other concerns.

View solution in original post

5 Comments
Level 1

i have been having the same issue for the last 3 weeks!

i have been having the same issue for the last 3 weeks!
Moderator

Hello guys, I'd be glad to let you know that our engineer...

Hello guys,

I'd be glad to let you know that our engineers have recently resolved this issue. You should be able to create statements for customers without a problem. If the same thing happens, I'd recommend contacting them again using the steps above. They can further help you with this.

Please let us know if you have other concerns.

View solution in original post

Moderator

Hello Jenny and Santie, Recently, we received reports tha...

Hello Jenny and Santie,

Recently, we received reports that some users are unable to generate Balance Forward statements. Our engineers are aware of this issue and already working for a fix. I'd recommend reaching out our QuickBooks Customer Care Team through email. They can pull up your account and add it to a list of affected users.

  1. Go to this link: https://help.quickbooks.intuit.com/en/contact.
  2. Click Managing Your Money, and select Invoicing & Sales Receipts.
  3. Go to the second section and click the Send Email button.
  4. Enter your information and concern.
  5. Click Ask Your Question.

I'd appreciate your patience and understanding while we work on this.

Level 1

Re: Hello guys, I'd be glad to let you know that our engineer...

I too am having this issue. This is the message:

 

1 of 1 customers have no statements for this date. Adjust the date, or click Save to create statements for the other 0. To see customers for whom statements are not generated, update the filter above the grid.
 
I'm using in incognito mode and that helped a litte, but QBO is so unbelievably glitchy, I'm really disappointed with QBO after so many years on desktop. Switching was a big mistake. 
 
Thanks in advance. 
QuickBooks Team

Re: Hello guys, I'd be glad to let you know that our engineer...

Using an incognito window is one of the suggested solutions, and I appreciate you for doing this, rachaelshelton.


Your browser’s stored files can affect QBO’s performance since it is a web-based application. Aside from running private windows, clearing your temporary internet files is also recommended. Switching to a different supported browser will help as well. 

 

Check this out to learn more about the what computer and browser you need for the best QuickBooks experience: System requirements for QuickBooks.


Another workaround you can try is to create statements through the Plus icon. Click + New from the left menu then select Statement under Other. 
 

We have this venue created to cater all your concerns. With this regard, visit us again if you have additional questions.