bank feed to AIB

Hi Rasa,

Thanks for your response.

Tried using Chrome and MS edge, but same result, error message saying QBO cannot connect to AIB. Tried clearing cache and browsing history, but that did not solve the problem either.

Appreciate your efforts.

Greetings, Jm. Appreciate you performing the troubleshooting steps provided by my colleague.

I regret hearing about your experience when trying to connect to your bank in QuickBooks Online (QBO), please understand that this is not the level of service we aim for you to encounter.

Before anything, I'd like to confirm if you already tried updating your banking information and checking your bank or credit card's website. Verify if there are any maintenance updates, or if you need to establish a connection with QuickBooks. After confirming that everything is in order from the bank's end, please ensure that you select the correct bank name when connecting the account.

If you haven't done so already, I recommend following the instructions shared by my colleague or referring to this article: Bank errors and missing transactions in QuickBooks Online.

Moreover, if the issue persists you can manually upload the bank transactions via CSV file to continue with your banking task.

In the meantime, I recommend reaching out to our dedicated technical support team. They will utilize their available tools to diagnose and resolve the issue. Rest assured that they will diligently work to identify the underlying cause and provide you with an effective solution. Here's how:

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

Assistant tab and type Talk to a human.

Search the tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

Once your bank transactions are already showing, you can check out this article to learn how to properly categorise them.

Additionally, please reconcile your accounts regularly to keep them accurate and up to date.

You can always get back to me if you have other banking concerns, Jm. Just leave a comment below and I'll be glad to provide the information that you need. Take care and have a good one!

Thanks for your help, I will make contact with technical support tomorrow, hopefully they can resolve the matter.

Hi, just wondering did you get sorted.  I appear to have the same problem

I appreciate you taking the time to follow up on this matter, McConn1. I'll direct you to the appropriate support team to help you reconnect your AIB bank account.

To start, have you followed the troubleshooting steps mentioned above? If you and the issue persists, I recommend contacting our Support Team. They have the expertise and tools to initiate a screen-sharing session, review your account, and investigate the root cause of the problem. Here's how:

1. Log in to your QBO account.
2. Click (?) Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Type a summary of your concern and click Continue.
5. Choose a way to connect with us: select Start a Chat or Get a Callback.

In the meantime, you can manually upload your bank transactions using a CSV file. Once the transactions download from your bank feeds, remember to exclude them to avoid duplicates.

Furthermore, I've added an article that helps you ensure your QBO accounts match your bank and credit card statements: Reconciliation Workflow.

Please keep me posted on your progress in this banking issue. Should any additional questions arise, please don’t hesitate to reach out. We're always here to help.

Hi,

Yes, the solution is to go into the bank a/c info, "edit bank info", click the box at the bottom of the page, "Disconnect from bank a/c no. XXX". Then go through the process of connecting the bank account again. You need to note the date the last transaction fed through, so you don't end up duplicating transactions.

Wish you luck!

Thanks a million.  Got sorted.