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GeorgiaCAnswer
Level 13
Jan 27, 2021 12:50 PM UTC

Hi Plan b logistics and francks

 

The Metro 102 connection error was resolved on 6/01/2021 and accounts are now updating successfully, please reach out to us below if you're still experiencing this error.

 

Thanks!

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12 replies

MaryLandT
MaryLandT
Level 10
Dec 31, 2020 9:53 PM UTC

I can tell why you're unable to connect Metro Bank to QuickBooks Self-EMployed (QBSE), Plan b logistics.

 

Based on your screenshot, you've received error 102. This means the bank's website is under maintenance or has server issues. It stops the online banking connection.

 

You can sign in to your bank's website. Then, look for any messages, notifications, or alerts. These will tell you if something isn't working.

 

Usually, it resolves within 24 hours. In the meantime, you can manually update the online bank connection in QuickBooks:

  1. Sign in to your QBSE account via a web browser.
  2. Click the profile ⚙ icon, then Bank accounts.
  3. Select Refresh all.

If you still see an error, wait for 2 to 3 hours and try again.

 

If the same issuer persists after 48 hours, I recommend contacting our QBSE Team. They can create a case to isolate this issue.

 

For now, you can manually upload bank transactions to keep your records accurate in the system.

 

Feel free to leave a comment below if you need anything else aside from the issue about the bank connection. I'm always right here to help you.

iVoxx
Jan 2, 2021 8:26 PM UTC

This issue is also affecting my Metro Bank account in QBO so where does this issue reside as Metro seem to think it's an Intuit problem?

 

The issue has been longer than 72hrs and is affecting the import of bank transactions for RTI purposes. 

 

Please kindly escalate with your technical support team. 

AlcaeusF
AlcaeusF
Level 14
Jan 3, 2021 4:26 AM UTC

Hi there, @iVoxx.


I appreciate you reaching out to us here in the Community. I can provide some clarification about the banking issue in QuickBooks Self-Employed.

 

You can identify the cause of the issue by checking the error code you encounter in QuickBooks. If you're getting the error 102 code, it usually means there's a problem with the bank's end.

 

Since the issue already exceeds 48 hours, I recommend you proceed with contacting our QuickBooks Support Team. You can use the Get a callback or Start a chat feature from the Help menu.

 

One of them can securely access your account and resolve your issues timely. In case you'll need the steps, here's how:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

For reference, please check this page: How to get help with QuickBooks. 

 

Once fixed, I recommend checking this article to help resolve any future banking error you may encounter in QuickBooks: Enhanced Standard Feed Connection Errors.

 

Please let us know if you need anything else. The Community and I will be here to help you.

balhamrainbow
Jan 3, 2021 1:09 PM UTC

I'm getting the same issue and got the same "how to suck eggs" reply from support, there is nothing wrong with my business banking but QBO won't connect. This happens too often TBH.

    Daryl6
    Jan 4, 2021 10:38 PM UTC

    I logged this with support today and was told they think it might be 'brexit related' - they've escalated the case to the feeds team, but as yet it's still down for me. Obviously all looks fine on the MetroBank side , can connect to their online services from their app and website with no issues. This looks very much like a QB problem to resolve.

      balhamrainbow
      Jan 4, 2021 10:45 PM UTC

      Me too, didn't get that excuse but the support engineer was pretty clueless. I also spoke to Metrobank who said their systems are fine and any issues must be on the QBO side, all they do is support the open banking API.

       

      I can't see what Brexit has to to with a connection to a UK bank account, sounds very suspect

        GeorgiaCAnswer
        Level 13
        Jan 27, 2021 12:50 PM UTC

        Hi Plan b logistics and francks

         

        The Metro 102 connection error was resolved on 6/01/2021 and accounts are now updating successfully, please reach out to us below if you're still experiencing this error.

         

        Thanks!

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