Fill in the User ID and password. (You can use the same user ID and password you previously had. If you activated payroll in the account, this is the best option for you.)
Account active for less than 60 days
You can only use the following steps if you have QuickBooks Online Plus or Essentials. If you're using QuickBooks Online Simple Start and wish to start over, you'll need to cancel your current account and start a new one.
Things to know
Payroll users If you have QuickBooks Online Payroll or Full Services Payroll we recommend following the steps above to cancel and start a new account. While it's possible to wipe the data in QuickBooks Online the payroll data will not be affected and the payroll system won't function.
QuickBooks Online Accountant Firm users If you're using QuickBooks Online Accountant, don't attempt this process for your own firm’s Books. It could cause irreversible damage. Instead, import a blank QuickBooks Desktop file. There aren't any limitations preventing you from performing this action.
To wipe the data from your QuickBooks Online account
Warning: Please keep in mind that this process will delete all data entered into the company. Once the data is deleted, it can't be restored or reversed.