- Search for the location of your company file.
Note: See search for files using Windows if you need additional help locating your file.
- Right-click the file name and select Rename.
- Create a file name that has no special character and Enter.
While restoring a backup, you may see one of these errors:
The file name may also display as *.qbw when attempting to save the restored file.
These errors may occur when:
To fix the problem, try one of the following solutions. For best results, perform the solutions in the order shown.
|Before proceeding with these steps, make sure the file you are trying to restore is an actual backup file. A backup should be no less than 6MB (6MB = 6,000KB). If it is less than that, there is a good chance that it is not a true backup file and you will need to create a new backup from the working file.
To check the file size, right click the file and select Properties.
Restoring a backup to and from your local computer is simpler than using a flash drive or network drive. It is recommended to copy your backup to your desktop before restoring it to ensure the safety of the file.
Copying a backup to a new folder will make sure it is not in the folder that may be damaged. Using Windows Explorer, you can copy and paste the file into a folder in a different location.
See Learn the basics about QuickBooks File Manager to assist you in determining the version of the backup you are attempting to restore.
You can restore a backup to a newer version of QuickBooks Desktop, but NOT to an older one due to file structure changes between versions.
As with any file in Windows, your company file can be damaged. See Resolve data damage on your company file to identify and resolve data damage.
If none of these solutions work, try to restore a different copy of your backup file.