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Intuit

Error: Failed or Error: Restore Failed, when you try to restore a backup

While restoring a backup, you may see one of these errors:

Error: Failed.

Restore Failed. This is an Invalid Format of a Post QuickBooks 2007 Backup File

Error: Restore failed. Can't remove log file

The file name may also display as *.qbw when attempting to save the restored file.

These errors may occur when:

  • The company file name includes special characters.
  • The backup was restored over an existing company file.
  • The backup was restored from a USB flash drive to a network drive (Error -6189, -816).
  • The backup was made in a newer version.
    Example: Backup was created in QuickBooks 2018 but you are restoring it in QuickBooks 2017.
  • The file you are trying to restore isn't an actual backup file.
  • The company file is damaged.

To fix the problem, try one of the following solutions. For best results, perform the solutions in the order shown.

Before proceeding with these steps, make sure the file you are trying to restore is an actual backup file. A backup should be no less than 6MB (6MB = 6,000KB). If it is less than that, there is a good chance that it is not a true backup file and you will need to create a new backup from the working file.

To check the file size, right click the file and select Properties.

If none of these solutions work, try to restore a different copy of your backup file.