How do I cancel my duplicate account?

Hello, Rob. Let me guide you on cancelling your duplicate account in QuickBooks Online (QBO).
 

Before we proceed, please know that after you cancel your subscription, you'll have a read-only access for year. Now, let's start the process by heading to the Subscriptions and billing section. 
 

Here's how:

1. Sign in to your QBO account.
2. Select the duplicate account you wish to cancel.
3. From the Gear icon, choose Subscription and billing.
4. Click Cancel.
5. Follow the onscreen steps to continue with the process.

Additionally, if you wish update your payment methods, view your payment history, or change your billing schedule, refer to this guide: Manage billing, payment, and subscription info in QuickBooks Online.
 

If you have further questions about cancellation of subscriptions or any other concerns within the program, feel free to add them in comments below. We're always here to help. Have a good one.