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P
piers-ssdap-uk
November 11, 2020
Question

I cannot pay for my subscription

  • November 11, 2020
  • 2 replies
  • 1 view
No text available

    2 replies

    A
    Ashleigh1
    Level 14
    November 11, 2020

    Hello Piers-ssdap-uk, 

     

    Welcome to the Community page, 

     

    What is happening when you try to pay for your subscription? 

     

    Are you getting any error messages showing up? 

    F
    fairesoftware
    May 2, 2023

    I have the same problem. All kind of card payments fail. After confirmation there is no payment process. Also PayPal payment fail. And I cannot send money to [email address removed]

     

    Error message is:

     

    I called PayPal and my card providers. Problem is not on my side, but on Intuits side. My company is: FaireSoftware Limited

    G
    GeorgiaC
    Level 13
    May 2, 2023

    Hi fairesoftware, please see the Contact us option on screen to be directed to PayPal for further support as Intuit is not a payment processor. If you need help updating the payment method for your QuickBooks Online UK subscription, please call our Live Support Team.

    F
    fairesoftware
    May 2, 2023

    Thank You. This I have done first, and PayPal support told me, that this Intuit PayPal-Account You see in the screenshot cannot receive payments. Do You have another PayPal-Account with another eMail-adress?

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