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Chaim12
February 22, 2023
Question

Resubscribe

I am trying to resubscribe but it takes me to QuickBooks plus, how do I change to standard account?

6 replies

DHeraV
DHeraVModerator
Moderator
February 22, 2023

Welcome to the Community, @Chaim12.

I'm here to make sure that you'll get to resubscribe to your QuickBooks Online (QBO) standard account.

 

You may want to downgrade your account. Before doing so, make sure you aren't losing any essential features. Also, take note that downgrading removes any discounts on your current plan.

Here's how:

 

Step 1: Choose a new plan.

 

Check out the available pricing plans to see which subscription level is right for you. 

 

Step 2: Turn off features in your current plan.

 

Step 3: Downgrade your plan.

 

  1. Sign in to QuickBooks Online as a primary or company admin.
  2. Go to the Gear icon, then select Account and settings.
  3. Click on the Billing & subscription tab.
  4. Make sure your payment info is up to date.
  5. In the QuickBooks Online section, select Downgrade your plan.
  6. Review the available plans and then select Choose plan.
  7. Follow the on-screen steps to downgrade your plan.

 

For detailed steps, kindly visit: Upgrade or downgrade your QuickBooks Online subscription.

Moreover, I'll also share this link where you can search articles that can serve as your reference to guide you in managing your QBO account: QuickBooks Online Help Articles .

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with resubscribing your QBO account. The Community team always has your back. 

IEdgeLtd
October 23, 2023

Hi,

 

After some time off (hospital etc.) I would like to resubscribe and work again with QuickBooks.

Unfortunately while attempting to confirm my business data the system kind of forces me to use +44 country code for my phone number and would not let me enter my real number, which starts with +48 country code.

This renders my resubscription impossible as whatever I enter as the phone number, the field remains highlighted in red and the whole address page cannot be accepted. It seems that I cannot also edit/confirm my billing address in any other way.

 

Can you please assist me with resubscribing? Or maybe just with confirming my current business details for (unchanged since I last used QB) so that I can proceed with resubscription on my own? I am looking forward to your directions.

 

Warm regards,

Adam

MJoy_D
MJoy_DQuickBooks Team
QuickBooks Team
October 23, 2023

We're glad to have you back, @IEdgeLtd.

 

I can provide you with information that can help you with subscribing to the account.

 

Currently, you'll need to enter your UK company phone number and address to subscribe to the account. Since you have a different area code for your phone number, I suggest reaching out to our Customer Support team to help you with resubscribing to the account. You can do it by going to the Help icon at the top right of the account. 

 

Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent.
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
  4. You'll now be provided options on how to connect to our Customer Support.

 

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

After resubscribing to the account, here's how you can update the card on file, change your subscription, or just view your billing history: Manage billing, payment, and subscription info in QuickBooks Online.

 

Let me know if you need further help with resubscribing to the account or anything else. I'm always here to assist. Have a great rest of the day!

IEdgeLtd
October 24, 2023

Dear MJoy_D,

 

Many thanks for your reply!

I am also happy to be coming back.

 

My problem lies elsewhere.

I cannot even arrive at the panel for my company to even navigate to the icons that you mention.

Straight after logging in (using the e-mail address, password and phone number I provided during my initial registration) the system forces me to resubscribe. When I choose a resubscription option, it takes me to the payment and then asks me to confirm my business data. And while confirming I cannot choose any other country code for the phone number than +44.

Let me provide a screenshot to illustrate my point (the dropdown menu with a country code is grey and does not scroll up or down).

I hope this helps.

Looking forward to your suggestions.

 

Have a great day

Adam

4Gal
Level 5
October 24, 2023

@IEdgeLtd 

Is your company located in UK or Poland?

 

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