Account Management

The first two items in the self paced study video for 2023 recertification are Batch Transactions and Spreadsheet Sync.  I cannot find either in QBO Accountant (Canada).  Where are they?

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I was trying to run payroll but getting this error "Update billing info to run payroll We were unable to charge your monthly subscription fee to your credit card." My Credit card is already charged but I get this error, does any one knows what's wrong ?I reached out to QBO Care for help , did screen sharing and explained error, more than 10 days are passed but problem is not solved and no communication from QBO. Did anyone faced this earlier?

Hello,  I have a company without Canadian taxes, no payroll. Want to use the US version of QBO due to the access to the 3rd party app that works only with US QBO. Is this possible?  Thank you!

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Hello! I have a question. Why is my accountant can’t see statement history, all time she can see only “your statements haven’t come in yet, but we are working on it”, but it can not refreshed. What is the problem? Thank you! 

I want to sync my accounts from an external service and import their invoices to the chart of account history (like transactions) but at the same time without creating a bill or invoice. They are requesting that invoicing is handled by them while at the same time the account balance will comprise all the invoice charges from their end. Is there something that can be used here? I tried creditmemo, purchaseorder but I wasn't able to get it to put the charges into the right account. If it can be done from Quickbooks Online, then I am sure I can replicate the process via the API, as that's what I'll be using. Thanks in advance.

I see that Roles with Customer User Permissions is now supported in Quickbooks Online Advanced, which is great to see.  But when I try to use a user with custom permissions in the iPadOS App, I receive the error below.  Is there a timeline on when this will be supported in the iOS app and not just through the web app? 

The details I add in the Pop-up are reflected on the main form, but it won't move past this.

I've heard others had the same issue... so why does Quickbooks still allow the service to be used?

quickbook desktop training

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We are an Indigenous Government Entity and do not pay taxes.  I have a certificate to send in but all I keep getting from help is to contact Quickbooks - how do I do that as I cannot find a link even after a telephone conversation they sent me the same old link

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I went to do payroll today and I received a warning message saying "You have 11 days left to use your QuickBooks Desktop payroll subscription."   We are up to date with our monthly payments.  Does anyone know why?  

Hello! I am supporting a customer whose ADVANCE payments are not going over to their QB Desktop 2023. She is exporting an .iif file where the mapping, codes ADVANCE payments with the word 'CHECK'. This name does not seem to be working for QBD 2023. We are trying to find out what is the new word or 'VALUE' that QBD 2023 will identify and accept as VALID.  - Thank you.

have 2 laptop , i trying to open one them , send me a message , other is open (but othe laptop is off) i cannot open it

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This is so annoying

Why is it inactive?

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