Stop 2 factor authentication

Thanks for reaching out to the Community forum, @yatpui.

The two-two-factor authentication is an additional layer that strengthens the security of your QuickBooks Online (QBO) account. If you want to stop using this feature, you can turn it off by following these easy steps:
 

1. Sign in to your Intuit account.
2. Tap Sign In & Security from the left menu.
3. In the “Two-step verification” section, hit Turn off.
4. Enter the code.
5. Select Continue.

Please take note that you need to use the same phone number when you set up your account to receive the code.

If you're using a different phone number, you'll need to update it first so you can log in to your account. Once done, you can now turn off the two-step verification.

For more information about this process, kindly check this article: Turn on or turn off two-step verification.

As an additional reference, you may find this resource helpful too: Add, delete, or change user access. 

If you need more help with this, simply leave a comment down below. I'm always here to answer it. Have a nice day.

I've now spent 3 hours over two days with chat support trying to disable 2-step identification, which is off on my end, just to be lied to at the end. They had me jump through every hoop possible; different browser, incognito, clear cache, reenable & then disable, wait 5 minutes and try again, transferred to higher support just to go through it all again, and I still receive 2-step requirement every time I time out or log in. After 3 hours of wasted time the chat agent told me that it's supposed to be that way and they can't change it! So apparently they wasted 3 hours of my time for their amusement? Either that or they just lied to me. 

Has anyone figured this out? I'd prefer not to go through the major hassle, but I'm going to switch services if I can't turn this off.

Yeah, this is still happening.  Got it to stop once, for about a week, and then it's back.  2FA is off.  I do NOT receive MFA emails so that's not it.  Don't say it is.  Being in IT, I'd be exceptionally embarrassed releasing something in this state.  Then again, I care about how my customers (and their customers) use the software and how it impacts their lives.  Apparently, you don't.  This issue is enough to drive me to look for other solutions come start of the new fiscal year.  I'm sure others feel the same.

You need to fix this.  Here, I'll help:

if (settings.two_factor_enabled) {

    perform_two_factor();

}

redirect_to_dashboard();

Fixed.

For those experiencing this -- Please check if you have the browser extension uBlock Origin enabled. If so, temporarily disable it. If that stops the MFA from looping, then that means you will need to unblock the associated QB Online blocked script inside of uBlock Origin.

If you do not wish to disable uBlock Origin, you can extend the duration of time before QB Online times you out to be 3 hours by going to the Gear Icon → Account & Settings → Advanced → Scroll down to Other preferences → Adjust Sign me out if inactive for to be 3 hours instead of the defaulted 1 hour. This won't resolve the issue, but it will decrease the number of instances you are asked to do MFA.

Asking your ISP to switch you to a static IP may help as well.

Are there any updated directions for turning off two-factor authentication?  all the directions say to:

1. Sign in to your Intuit account.
2. From the left menu, select Sign in & security.
3. Select 2-step verification.

Guess what?  THERE IS NO "Sign-in & Security" tab on the left menu once logged into Quickbooks online. I've looked for something similar in Account and settings but only found the ability to change the sign-out option to 3 hours.  I really just want two-factor authentication completely gone, I hate it.  most professionals have QuickBooks on during the day while they work on other stuff and the constant logging in with two-factor authentication is a real-time suck.