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rosekoco
September 24, 2023
Question

Why app won't launch on iphone?

Quickbooks app on iphone 13 has always worked prior.  Today, I push the app and it brings up Intuit TUrbotax credit karma quickbooks mailchimp logos but won't go any farther.  What can I do?

26 replies

Daniela_A
Daniela_A
September 25, 2023

We can take some troubleshooting measures to resolve any issues you're currently experiencing with your QuickBooks mobile apps, @Rose11_2.

 

 It could be that there's too much cache accumulated in your QBO. We can start by refreshing your mobile app and device settings. To start, you may follow the steps below:

 

In the QuickBooks Online app:

 

  • Android: From More Options ⋮, select Settings and click Refresh Data. Then, choose Yes.
  • iOS: From the Menu ☰, click Help & Feedback and select Refresh Data Then, click Refresh.

 

In your device Settings:

 

  • iOS: Go to your device's Settings, click Setting General iPhone Storage, and choose an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App. 

 

If you are still encountering the same outcome, I recommend uninstalling and reinstalling the application to start anew. Here's how:

 

  1. Tap and hold QuickBooks Online on your phone.
  2. Drag the app to the Uninstall section.
  3. Press Yes to confirm.

 

Also, please take note of the system requirements of the app to make sure it works smoothly. Here's an article where you can see the list: QuickBooks Online Access For Mobile Devices.

 

I'd also recommend checking out these articles for more reference about using the app:

 

 

Please let me know if you encounter any other issues when using the app. I want to make sure everything is taken care of for you. Have a great day!

Betty BW
September 27, 2023

I’m experiencing the same issue. Worked fine for a year on my phone (iPhone 13) and my husband’s older iPhone for at least 3 years.  Last few days it won’t startup at all without rebooting his phone now. I investigated it and it worked fine for me once but after I logged out I can’t get in at all - not ever after rebooting my phone.

    DebSheenD
    Level 5
    September 28, 2023

    Hello there, @Betty BW. I'm here to help you launch the QuickBooks Online (QBO) app.

    Let's perform some troubleshooting steps to get you back running your business.

     

    I'd recommend clearing the app data of your QuickBooks Online (QBO) Mobile app. The stored cache can bug down You can follow the steps below.

     

    In the QuickBooks Online app:

    1. Go to the Menu ☰
    2. Select Help & Feedback
    3. Click Refresh Data
    4. Then select Refresh.

    In your device Settings:

    1. Select Setting General iPhone Storage and choose an app that's taking up a lot of space.
    2. Click Offload App to free up the storage without deleting the documents and data for the app.

     If you continue to get the same result, uninstall and reinstall the application to start fresh. Let me guide you on how.

     

    1. Tap and hold QuickBooks Online on your phone.
    2. Drag the app to the Uninstall section.
    3. Press Yes to confirm.

     

    You can also review this link for more details about Adblocking and other related topics while working with the QBO mobile app: What Is Ad Blocking, and How Will It Affect My Business?

    You can always get back to whenever you have other queries. I'll be around to back you. Have a great and wonderful day!

    Bo32
    January 2, 2025

    Still not working after relaunch app etc

    gmackball
    June 9, 2025

    Joining this thread as I'm having the same issue.  First time downloading the app and it's stuck on the initial page showing intuit, mailchimp, quickbooks, etc.  I have an iphone13 and have never used the iphone app before and was hoping to start using it to capture receipts for expenses, etc.  Not sure if it's better to just pay for something like Expensify.

    mv32
    Level 8
    June 9, 2025

    Aside from following the troubleshooting steps given by my peers above, we can check the iOS version, @gmackball.

     

    Ensure that the QuickBooks Online (QBO) mobile app is running on iOS 11.1 or newer. Refer to this article to check your system's iOS version: Find the software version on your iPhone.

     

    If your system version is up-to-date and you are still facing issues, rest assured that our QuickBooks Live Support team is ready to help. Please contact them for further assistance in a secure environment. In the meantime, you can log in to your QBO account through a supported web browser using your iPhone or on a desktop by copying and pasting this URL: qbo.intuit.com.

     

    1. Click (?) Help on the upper right.
    2. Go to the Search tab and click Contact Us.
    3. Select Ask about something else.
    4. Enter your concern about the mobile app and hit Continue.
    5. Choose one of these options: Chat, Callback, or Appointment.
    6. Follow on-screen instructions to get in touch with one of our representatives.

     

    While the issue is being resolved, you can utilize the forward receipts feature via a web browser. Subsequently, you can explore how to use the Receipts tab to edit and review transactions created from receipts.

     

    Please let us know in the comments if you require further assistance with recording transactions in QBO.

    HumbleServant
    New Member
    June 10, 2025

    Brand new iPhone 16 Pro with iOS 18.5 and downloaded the latest QBO app after it wouldn’t load.  This is a QB app problem with login and data retrieval.

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