Why is My Team not working?

II'd be glad to help you perform fixes to determine if this is a related issue, Sue.

To begin, could you please let me know if you're encountering any prompts or error messages when trying to access the menu, as this information will help us troubleshoot the issue more effectively and ensure everything is functioning properly for you.

To add your new employees, ensure you are signed in as the primary admin to access the My Team menu.

If you're already logged in as the primary admin and the problem persists, try logging out and back into QuickBooks, or clear your browser's cache to refresh the system and address common issues.

You could also switch to a different supported browser to check if the issue is specific to your current browser.

Following these steps can help resolve the problem. If you have additional questions or concerns about QuickBooks, feel free to reply below.