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R
Relhcstirt
February 9, 2022
Question

Banking Feed

  • February 9, 2022
  • 1 reply
  • 1 view

Hi,

We have successfully set up our Bank feed for QBO. 

our issue is that the link is supposed to last for 90 days before you are prompted to reconnect.

This seems to be happening more regular than that, more like once a month.

How can I ensure that this only happens every 90 days.

Thank you. 

1 reply

G
GeorgiaC
Level 13
February 9, 2022

Hi Relhcstirt, thanks for your post - the link should remain stable and syncing for 90 days, can we check which provider you're with and whether you've updated any bank security details during this time such as password, or have been issued with a new PINsentry device? 

R
RelhcstirtAuthor
February 10, 2022

Hi GeorgiaC,

We are with Bank of Ireland.

No we haven't updated any bank security details.  

G
GeorgiaC
Level 13
February 10, 2022

Thanks Relhcstirt, if you're continuing to experience this problem, please come and chat to us on this link so that we can take some account-specific info that will allow us to check the connection in the background. 

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