Banking Update

7 replies
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QuickBooks Online has been telling me to update my connection as they have a more convenient connection arranged.. I try to update and go thru all the security steps.. ... ... password, authorize etc.. it redirects and says something stopped them from connecting my bank.. and to retry... I’ve tried multiple times..

JamesDuanT

QuickBooks Team

Hello Alicia,

Based on your previous thread, you received the Error 571. This error usually occurs if the connection process between your bank and QuickBooks is interrupted. There are two ways to resolve this. You can either clear the cache storage of the browser you're using or use a different one.

Feel free to let me know if you need further assistance. Any additional information is appreciated. Thanks!

aliciamgAuthor

This is within Quickbooks Online... What browser is that using? I usually use Chrome, and I deleted browsing history and cleared cache storage... I shut down and restarted my computer... nothing has changed.. still can't login

Anonymous

Hi aliciamg,

Thank you for getting back in touch.

Can I ask if you are using the UK or US version of QuickBooks Online?

Thanks, Carly. :)

Willapa Printing

It's doing the same thing for me..

Shows the ring that its updating but no data is coming in...

I'm using Chrome. It's happened on my work desktop and home laptop in both of my companies.

EmmaM

Level 10

As you are using the US product I am going to transfer this to the US team for you

Willapa Printing

Yes, US product and online version.

It updated over night but won't update this morning.

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