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debmedusa
June 25, 2019
Question

Broken connection with First Direct

  • June 25, 2019
  • 2 replies
  • 0 views

For the last five days I cannot connect to my First Direct account. Connection to Santander account is fine.

 

On my phone I get an error message 101, but no error message on desktop. 

 

Any suggestions?

 

thanks

Deb

    2 replies

    E
    EmmaM
    Level 10
    June 25, 2019

    Hello Debmedusa

     

    First direct had maintenance on their website and have made changes to the log in flow which has changed from username>password>memorable word to username>memorable word>password, As a third party connecting to your bank we were not aware this change was coming and we then have to change in the QuickBooks the login flow to match the First Direct change.

    There has been an escalation raised by our banking engineers we will add your company and email you when this is resolved

     

    In the meantime you have the option of uploading a CSV to bring in transactions(on the guide go from step 2 in the attached article)

     

    Emma

     

      F
      Frank24
      June 25, 2019

      Can you please add me to the list for an update on the resolution of this issue please?

       

      cheers

      Frank

      P
      payment after leaving
      Level 10
      June 25, 2019

      Hi Frank24

       

      We would be grateful if you can PM us on Facebook or DM us on Twitter the email address associated with your QuickBooks account to enable us to add you to our product investigation.

      C
      CH29
      June 27, 2019

      I have the exact same problem and am no longer able to connect to First Direct. 

      P
      payment after leaving
      Level 10
      June 27, 2019


      Hi CH29

       

      We would be grateful if you can DM us on Twitter or PM us on Facebook with the email address associated with your QuickBooks account. We will add your details to the on-going product investigation.

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