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Decojoe
February 22, 2024
Question

Metrobank open banking not working again!

Yet again I cannot connect to my Metrobank account.

 

This seems to happen very regularly and often around this time of year!

 

It has been down for 3 days now.

 

Anyone else having problems?

7 replies

Ashleigh1
Level 14
February 22, 2024

Hello Decojoe, thanks for posting on the Community page, so we can see in the system you are getting GENERIC_ERROR Status: ProviderID: 7686e15c-9c29-4315-a98a-af25720bfbd9 (Metro Bank Personal Banking(UK)) | ERROR: FDP-101 | ERROR_MSG: General Error Occured instead of trying to do a reconnected can you do a brand new connection instead for your metro bank accounts. If you have any problems then just reach back out to us again. 

DecojoeAuthor
February 22, 2024

Why does this keep happening? This is about the third time in the last year that I’ve had problems!

 

So, how do I do a brand new connection without losing or screwing up my previous transactions?

 

I need to spend most of my time running my business, not having to mess about getting this thing to work!

    Ashleigh1
    Level 14
    February 22, 2024

    Hello Decojoe, im not sure why it keeps happening for. So if you just leave the bank accounts that are connected as they are so that you dont loss anything. Go to the cog wheel top right-hand corner> select connect bank> search the bank and connect it up. Then in regards to the old connections you can just toggle them off by going to the cog wheel top right hand corner> click on manage account and you will see the option to toggle the green bar off on the bank account. 

    drstewart1
    February 24, 2024

    Same boat! No transactions coming through. Please advise!

    Louise R
    March 6, 2024

    This happened AGAIN, to me too, during being on holiday which meant I've come back to having to sort it AGAIN.

     

    Grateful for intuit staff providing a solution in a timely manner on this occasion, but it's frustrating that these issues keep happening. I hope that QuickBooks are logging these issues and have a suitable long term solution to allow customers to easily use the QuickBooks Self Employed services we are paying for. Two issues within three months relating to the same thing is really not great. 

    Ashleigh1
    Level 14
    March 6, 2024

    Hello Louise, thanks for posting on this thread and sharing this with us, we are glad to hear that your issue got resolved and in a timely manner for you. we will pass this on to the team to keep an eye on it and hopefully, it doesn't happen again for you.  

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