RBS

Hi Balhamrainbow.

Thanks for contacting Community. Banking issues certainly can be a pain if you aren't able to download your transactions.

I do know we have been experiencing a few technical issues with the Natwest Bank connection which has been raised up to our Banking engineers and should be resolved very soon, I don't know if these are the same issues are experiencing but I can certainly investigate.

Would you be able to give me a little more information on the Natwest issues you are experiencing and from there I will be able to advise the best steps to resolve the issue. Specifically, are you getting a particular error code or error message when trying to connect the bank.

As an alternative you do also have the option to upload a csv file of your transactions that you can get from your Natwest website. If you download the statement from Natwest and save it as a csv file, you will be able to upload this through the QuickBooks banking page by click File Upload under the drop down box in the top right corner.

Don't worry, I will make sure we get the connection set up and good to go on your QuickBooks :)

Hi @265433,

I am sorry to hear about your experience and appreciate that the issue has been ongoing for a while. We could have dealt with it more efficiently. I've followed up with our teams to ensure that we get an update and fix as soon as possible.

Thanks for your patience, I'll keep you posted as we go along, hopefully this afternoon.

Following this thread, having a similar problem with RBS. Quickbooks has failed to reach it in over a fortnight. Manual uploads of CSV files seem a frustrating way round a problem that isn't being resolved.