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Morte001
May 4, 2018 2:45 PM UTC
Question

TSB changes

TSB Bank have changed there business account web site is there way to change it without removing bank account and re instlling a new bank account ?

    6 replies

    AlcaeusF
    AlcaeusF
    Level 14
    May 4, 2018 4:07 PM UTC

    Hello there Morte001,

     

    I'm glad to see you dropping by here in the Community. I'm here to share what I know about updating the bank's website in QuickBooks Online.

     

    Right now, you're only able to update the bank's website by disconnecting and reconnecting bank account. With regards to having an option to update the link without removing the bank, I couldn't agree more and I believe the more added flexibility the product has the more it will appeal to the wider audience.

     

    I have added this request to our own internal product enhancement list, which we send directly to our product development team.  There are new updated versions to Quickbooks which are released every 4 weeks based on the suggestions we and the engineers receive from our customers, so the more suggestions the better it is to improve our products.


    You can also leave your feedback on our Feedback Forum: http://feedback.qbo.intuit.com/

     

    I'm here anytime you need assistance with the Banking feature in QuickBooks. Have a great day ahead.

    dhlrenn
    May 5, 2018 11:03 AM UTC

    A query. "Right now, you're only able to update the bank's website by disconnecting and reconnecting bank account."

     

    Really? This does not work for me. I've tried this a few times since the issue started - I've tried everything I can think of just for the sake of doing something rather than just sitting accepting it. Even when I knew it was pointless it felt better than being passive!

     

    If I disconect and try reconnecting the bank accunt I get a message saying that the TSB bank is unavailable at the moment and I should try again in a few hours. I've had that same message since this whole thing started.

     

    If this does work for you, then there is a continging issue in that it does not work for all - such as me.

    Anonymous
    May 8, 2018 12:19 PM UTC

    Hi dhlrenn,

     

    I also tried the disconnecting and reconnecting route and found that this did not work.

     

    Currently I would caution against it for the meantime to anybody who has not done this and look to update via CSV if you are able to download a list of your transactions directly from the bank.

     

     

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