Question

Changing QuickBooks default browser to Chrome

51 replies
334 views

When I use bank feeds (Chase), it is giving me a message that IE 11 will no longer be supported. How do I change the browser to Chrome within QB Desktop Pro 2018?

QuickBooks Desktop

R

RCV

QuickBooks Team

Hi there, pqjulie.

Currently, we still use Internet Explorer (IE) 11 (32-bit) for our online services in QuickBooks Desktop. We're aware that Microsoft has announced to stop supporting updates for this browser. However, we'll continue using it until we receive updates from our engineers.

To receive recent updates from QuickBooks, it would be best to set IE 11 as your default web browser (instead of using Chrome).

I have articles here about setting and verifying IE as a default browser:

Please let me know if you need anything else with Bank Feeds. I'm always here to help.

F

friendlyfc

"We're aware that Microsoft has announced to stop supporting updates for this browser. However, we'll continue using it until we receive updates from our engineers."

Any updates from the engineering team on this subject yet?

A

AileneA

Moderator

Hi there, @friendlyfc.

Thank you reaching out to the Community.

For now, we don't have any update from our engineering team. Rest assured, our engineering team is working hard to resolve this problem permanently.

Though, I still recommend using Internet Explorer for our online transactions in QuickBooks Desktop.

For the meantime, I suggest visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features. Here's the link: The QuickBooks Blog.

I also got an article for you that will help you more about setting Internet Explorer as a default web browser:

Please let me know if you need anything else about QuickBooks. I'll be here to lend a hand. Have a great weekend!

B

bthomason

It is ridiculous that Quickbooks Engineers have dragged their technology feet on converting to Chrome from IE. Problem surfaced in 2018 and it is 2021. Your users demand better upgrades in this department.

M

meridianegi

Any updates on this?

I would really prefer to set my own browser.

I just upgraded to 2021 and clicked on the payroll notice regarding a federal compliance issue needed by 7/31/21. Internet Explorer opened, but the article did not. I finally copied the link over to Chrome and got to see the page and information. This kind of 'workaround' is unprofessional. Please fix this.

R

rjmccann

We have officially reached the end of IE11. What is QB's proposed solution?

Internet Explorer 11 (IE11) desktop application retires on Windows 10 on June 15, 2022 (non-LTSC, non-Server)

Today we announced that the future of Internet Explorer on Windows 10 is in Microsoft Edge. Internet Explorer mode (IE mode) provides legacy browser support within Microsoft Edge. Because of this, the IE11 desktop application will be retired on June 15, 2022. This means that the IE11 desktop application will no longer be supported and afterwards will redirect to Microsoft Edge if a user tries to access it.

Internet Explorer 11 desktop application

Timing: The IE11 desktop application retires on June 15, 2022

Windows 10 LTSC and Server not affected. For a full list of what is in scope for retirement, see the FAQ.

Action:

To continue using a supported browser, transition to the new Microsoft Edge.
To continue using legacy IE-based sites and apps, you will need to configure those sites and apps to open in Microsoft Edge using Internet Explorer mode.

How this will affect your organization:

If your organization has legacy sites and apps with IE dependencies, you will need to set up IE mode so that users can access them through Microsoft Edge. Microsoft Edge, with Internet Explorer mode, is the only browser with built-in compatibility for legacy IE-based sites and apps. It also gives your organization world-class compatibility with a dual-engine advantage:

Microsoft Edge renders IE-based sites and apps using IE mode.
Microsoft Edge renders modern sites and apps using Chromium.

IE mode support follows the lifecycle of Windows Client, Server, and IoT releases at least through 2029. Additionally, Microsoft will give one year notice to deprecate the IE mode experience in-market when the time comes.

Reminder: This new announcement builds on our previous one. As communicated in MC220490 (August ’20), Microsoft 365 apps and services will no longer support IE11 after August 17, 2021; after this date, Microsoft 365 apps and services will be unable to connect, or have a degraded feature experience, when accessed on IE11. Other Microsoft products and services are also ending support for IE11. For a full list, please see our Microsoft apps and services to end support page.

What you need to do to prepare:

To prepare, we recommend setting up Microsoft Edge in your organization. If your organization needs legacy browser support, you will want to set up IE mode in Microsoft Edge.

View the Microsoft browser usage report in the Microsoft 365 Admin center to help size IE usage in your organization. Appropriate permissions required.
Use the Getting Started guide to learn how to set up Microsoft Edge in your organization, configure Internet Explorer mode (if needed), and move your end users.

FastTrack can help with deployment and configuration at no additional charge for customers with 150 or more seats of Windows 10.
For help with web app and site compatibility, especially if you have legacy site concerns after configuring IE mode, learn more about the App Assure program.

Additional Information

Read our announcement blog for more information.
Visit the Internet Explorer mode website.
Read our FAQ to help answer your questions.
Visit the Microsoft Edge and IE lifecycle page for more details.

R

RCV

QuickBooks Team

Thanks for bringing this one to our attention, rjmccann.

Currently, we still use Internet Explorer (IE) 11 (32-bit) in QuickBooks Desktop. We're aware that Microsoft has announced to stop supporting updates for this browser. However, we'll continue using it until we receive updates from our engineers. To receive recent updates from QuickBooks, it would be best to set IE 11 as your default web browser.

Stay tuned with the latest features and improvements by visiting this link: Firm of the Future. It's the website where our Product Team posts any updates about QuickBooks. You can also contact our Technical Support Team for more details about this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Visit our QuickBooks Help Articles page for more insight s about managing your business in your software.

I'm just one post away if you need anything else in QuickBooks. Just add the details to your reply and I'll be there to address them for you. You have a good one.

R

rjmccann

You're not reading this notice from Microsoft closely enough. It's not just that Microsoft won't be updating IE11--IE11 is being DISABLED in Windows 10 (the dominant operating system currently). As of June 15, QB internal browser will be COMPLETELY inoperable. This represents an urgent matter for QB developers.

"This means that the IE11 desktop application will no longer be supported and afterwards will redirect to Microsoft Edge if a user tries to access it."

C

CEO07

Unbelievable!! We just contacted technical support because our bank is not allowing use of Internet Explorer for web connect from Quick Books since IE is no longer supported by MS as of 6/15/2022. Technical support indicated that it was our bank's issue and it took us a long frustrating conversation to get technical support to understand that IE is not going to be utilized by any companies since MS itself is no longer supporting it.

We have to now use a workaround with additional steps, which defeats the purpose of having it all integrated in one software. We didn't buy QB with these features to have to have additional steps added and features unusable because they are using an antiquated browser that is no longer supported.

Now we are having issues with online bill pay through Melio and they told us we should be using Chrome! Really?!?! I'd love to use Chrome!

How can a company as big a Intuit still have IE as the integrated web browser when Microsoft itself no longer supporting IE?

I have used QuickBooks for 20 years and have loved it up until the past few years. This issue is going to be the one that drives us to another vendor unless someone on here knows of a solutions that technical support is unaware of.

Fiat Lux - ASIA

Level 14

@CEO07

Which QB Desktop year version do you have? QB Desktop 2022?

I have 2021

I am using QB Accountant 2021, fully updated to release R10 but am still having this problem. (see attached imge) When in Bank Feeds, my banking website is detecting my default browser as a very old version of Chrome. In fact, my default browser is the latest version of Firefox. I've also tried changing my default browser to Chrome or Edge (also fully updated) but it's still detecting it as Chrome 84.0.

How do I get the new built-in browser to work?

D

DebSheenD

Level 5

Hi, B_step.

Allow me to chime in and share some information about how the built-in browser works in QuickBooks Desktop.

As of June 10, 2022, all supported versions of QuickBooks Desktop will now be using a new built-in browser that replaces Internet Explorer 11. It’s reliable and will include critical security updates.

If the feature isn't added to your QuickBooks, I'd recommend updating the program. Here's how:

Go to the Help menu and then tap Update QuickBooks Desktop.
Click the Update Now tab.
Check all of the updates from the list.
Proceed with the Get Update button, then wait for the download to finish.
Follow the prompts to complete the update process.

Please note that updates will be provided if and when they become available. For more details, please see this article: New Custom Internal Browser.

However, if it's still not working, I recommend reaching out to our support team so they can look into this and investigate further. This way, they can also double-check if some users are also experiencing the same thing. Here's how to reach them:

Open QuickBooks.
Go to Help, then choose QuickBooks Desktop Help.
Click Contact Us.
Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

Additionally, I've added an article that'll guide you in managing your bank transactions in QuickBooks Desktop. This helps you in keeping them in the correct accounts: Add and Match Bank Feed Data.

Please let me know if you need clarification about this or if there's anything else I can do for you. I'll be waiting for your response.

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