Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?

5 replies

SIAB
SIAB
Level 2
Sep 17, 2025 9:16 AM UTC

Try opening your QBO account on any private/incognito browser. Did you encounter the same problem?

JoelESQuickBooks Team
QuickBooks Team
Sep 17, 2025 10:39 AM UTC

Let's troubleshoot the Commonwealth Bank error you're experiencing, Elizabeth.

 

First, log in to your Commonwealth Bank account. Copy the URL and paste it into QuickBooks to confirm that the connection is successful. Next, check if there are any additional security requirements you need to address, such as a one-time passcode or token code for your online banking.
 
Additionally, log in to your online banking website to see if any messages or updates require your attention.

Once you’ve completed these steps, return to the Bank Transactions tab in QuickBooks and update your bank sign-in information.

 

Here's how:

 

  1. Go to the Transactions tab and select Bank transactions.
  2. Choose your bank account.
  3. Click Edit, then select Edit sign-in info.
  4. Manually input your bank's User ID and password.
  5. Click Save and connect.

 

Finally, check if the error has been resolved and the new transactions have been downloaded.

 

Feel free to check out this article for guidance on resolving bank errors: Fix error 103 when you connect your bank to QuickBooks Online or QuickBooks Self-Employed.

 

If you have any additional concerns, don’t hesitate to post in the Community again.

Luka94
Jan 3, 2026 3:20 PM UTC

Yeah none of this works, you can’t even add a new account in as if you guys delted

everhthign from commonwealth bank like seriously you’ve ruined my business 

ArielIQuickBooks Team
QuickBooks Team
Jan 3, 2026 5:05 PM UTC

Hello, @Luka94.

 

I understand how important it is for you to connect your Commonwealth Bank account to QuickBooks Online, and I appreciate the troubleshooting you've already done.

 

Since the issue persists after following my colleagues' suggestions, I recommend contacting our Live Support team. They can also help you with bank connectivity.

 

To reach out, here's how:

 

  1. Click the (? Help) icon in your QuickBooks Online account in the top-right corner.
  2. Select Contact Us, then enter a short description of your concern.
  3. Choose Chat with us to start a live chat with an agent or request a callback for phone support.  

 

 

You can also check our support hours to see when we’re available: Get help with QuickBooks products and services.

 

Let us know if you have further questions, we'll be right here to help you anytime.

AntoniettaEQuickBooks Team
QuickBooks Team
Jun 17, 2026 3:34 PM UTC

I understand how overwhelming it is to lose your data. To further troubleshoot the connection issue and follow up on any updates, I recommend contacting our QuickBooks Self-Employed Live Support team. They can securely review your account, provide the latest information and assist you with recovering your data.

If you have any other questions, feel free to let us know. We’re here to help.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement