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C
cl92
May 21, 2026
Question

Transactions not importing after open banking feed setup

  • May 21, 2026
  • 1 reply
  • 0 views

I am looking for advice, I setup open banking feeds on Sunday (17/5) which was setup successfully (The bank balance is correct and matches what is in QBO) however no transactions have been downloaded.  Since Wednesday I have tried:

- Disconnecting and reconnecting the bank feed with multiple employee banking logins

- Reviewed banking settings to ensure data sharing is on

- Recheck instructions to make sure I've not missed anything

 

Bank is with Westpac, unsure how to make the transactions come through

1 reply

JoesemM
JoesemMQuickBooks Team
QuickBooks Team
May 21, 2026

Since you've already taken the important step to address the issue with bank transactions not importing, I suggest reaching out to our Live Support team. They can conduct a thorough investigation and gain further assistance.

 

In the meantime, you can download your bank transactions as a CSV file from your bank's website. After that, manually upload the file into QuickBooks Online. Once the connection is back, it will get the latest data, which may lead to duplicates. If that happens, just exclude those extra entries.

 

Don't hesitate to contact us if you have other questions.

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