assisted payroll asking to register an active account

Are you using QB Desktop Pro Plus or Premier Plus?

To fix this, check that your payroll subscription is active. If it is inactive, this will trigger the error. Contact us to reactivate your service.

If it is active, revalidate your service key to force QuickBooks to refresh and recognize your registration, then update your payroll tax table and QuickBooks Desktop to the latest release. Do not forget to save a backup file before updating.

Here’s how:

1. Go to the Employees menu and select My Payroll Service.
2. Choose Manage Service Key.
3. Highlight your active payroll service and select Edit (or choose Add if you do not have one).
4. Click Next, then OK when the payroll update message appears.
5. Once the service key status shows as Active, select OK. After that, return to the Employees menu.
6. Select Get Payroll Updates.
7. Tick Download Entire Update, and then click Update.
8. Send your payroll schedule.

Please return here if you have any additional questions.